Here to help
Use Support in your account: the Support Assistant or Privacy Assistant helps you describe the request, and a person handles it.
Sign in and open Support. Describe the problem, confirm, and you receive a reference number with an immediate automated acknowledgement. Never include passwords, one-time codes, card numbers or employer login credentials; requests containing them are refused.
The automated acknowledgement confirms receipt; it is not a response. Our target for a first response from a person is within 24 hours. That is a target, not a guarantee, and resolving a request can take longer. Privacy requests aim to be completed within 30 days.
Choose “Complaint” in the Support Assistant to register a grievance. ROLIVA aims to acknowledge a complaint within 48 hours (the reference number is sent immediately) and to resolve it within one month. The Grievance Officer’s name and contact details are listed below once confirmed. This process does not limit your right to approach a consumer commission, court or regulator.
Join the launch list for product availability updates. Signing up does not purchase a plan or authorize applications.
A production support email or phone number and the Grievance Officer’s details are not yet published. Account recovery email requires the delivery integration before launch.
Draft version 2026-09-26.1 · not yet in effect · pending qualified legal review
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