Clear support when a purchase needs attention.

Your legal rights come first

Nothing in this policy limits a refund, cancellation, withdrawal or other right you have under consumer law where you live, including statutory cooling-off periods. Where the law gives you more, the law applies.

Proposed voluntary refund

ROLIVA proposes a full refund if you ask within 14 days of your first payment for a plan or a one-time purchase. This window is not yet confirmed (see Refund window under Operator facts). Renewals are not refunded under the voluntary policy, but you can cancel a renewal at any time and keep access until the end of the paid period; cancelling is separate from a refund.

Always reviewed, regardless of dates

Duplicate or incorrect charges, unauthorised transactions and services that were not delivered as described are always reviewed and refunded when confirmed, whatever the date.

Requesting help

The Billing page lets the account owner request a refund for a paid order and choose the reason. A person reviews every request; a request is never declined automatically, and a decline always gives a reason.

Review and processing

Approved refunds are processed through the original payment provider and verified before the order is marked refunded. Tax collected on the refunded amount is refunded with it. Bank and provider processing times may vary.

What happens to credits

A refund or dispute pauses the unused credits from the affected purchase. Other purchases are unaffected, and existing downloaded files cannot be recalled.

After account deletion and disputes

If you delete your account, you can still raise a refund question about an earlier paid order through Support using the order reference. An open chargeback or payment dispute pauses the refund request until the dispute ends.

Operator facts

Draft version 2026-09-26.1 · not yet in effect · pending qualified legal review

4 of 7 facts on this page are not yet confirmed by the operator. Nothing below is guessed.

Operator (legal name)

Raghavendra N

Support channel

In-app Support at /app/support for signed-in customers, starting with the ROLIVA Support Assistant or Privacy Assistant. Every request receives a reference number and an immediate automated acknowledgement, and is handled by a person.

Support contact (email or phone)

Not yet confirmed

Paid plans and refunds

No paid plans are currently sold. Paid checkout is disabled. A refund policy will apply before paid transactions are enabled.

Refund window

Not yet confirmed

Policy effective date

Not yet confirmed

Legal review

Not yet confirmed