Before escalating here
Most requests are resolved faster through ordinary support: open a ticket from your account, or use the Contact page if you are signed out. Every request receives a reference number and is reviewed by a person.
Grievance officer
How to escalate a concern.
India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require certain intermediaries to publish a Grievance Officer’s name and contact details. The current status is listed under Operator facts below — a missing field means it is not yet published, never a guess.
When to use the grievance process
Use this process for a complaint about content on ROLIVA, a decision you disagree with, or a request that ordinary support has not resolved in a reasonable time. The Contact page describes the acknowledgement and resolution targets, and this process does not limit your right to approach a consumer commission, court or regulator.
Your next move starts with you.
Build my next moveExplore the demoOperator facts
2 of 5 facts on this page are not yet confirmed by the operator. Nothing below is guessed.
- Operator (legal name)
- Raghavendra N
- Grievance Officer (name and designation)
- Not yet confirmed
- Grievance Officer contact
- Not yet confirmed
- Support channel
- In-app Support at /app/support for signed-in customers, starting with the ROLIVA Support Assistant or Privacy Assistant. Every request receives a reference number and an immediate automated acknowledgement, and is handled by a person.
- Support response target
- First human response targeted within 24 hours of the automated acknowledgement. This is a target, not a guarantee, and resolution can take longer.