Lalamove
Customer Service Associate 客戶服務專員
TW · On-site · Full-time
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Role details
- Employer posted
- Added to ROLIVA
- Last checked
- SourceLalamove careers page
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About the employer
- EmployerLalamove
- Open roles on ROLIVA186 open roles
- Where this posting comes fromListed on the employer’s own careers site: jobs.lever.co
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
客戶服務透過科技連結每一個角落，用正向、積極、熱情與專業態度，協助用戶與司機夥伴，解決使用上遇到的大小問題，為客戶創造難忘體驗，並使他們在使用 Lalamove 時更加順遂以及更加喜愛我們產品。
【工作內容】 利用即時通訊系統、郵件以及電話處理客戶的各類需求與問題。 依照公司標準流程處理客戶司機夥伴諮詢、問題與抱怨。 將用戶反饋的資訊供給相關部門以達成服務流程優化。 負責後台系統資料輸入，將客戶服務互動的細節以及各項相關數據、內容準錯無誤的登錄於系統中。 辨認複雜具難度之個案且提交給予資深團隊夥伴或主管。 【我們正在尋找這樣的你】 個性樂觀、積極熱情、有禮貌。 有良好的情緒管理跟問題解決能力。 能夠於週末、國定假日排班，08:00~21:00(每日上班 8 小時/中間休息1小時)，無大夜班。 歡迎應屆畢業生或是無經驗者，我們有充足的教育訓練，提供全方位支持，讓你成為客服精英。 【工作待遇】 月薪 31,000-35,000 元 (依能力核定薪資)。 歡迎無經驗或具相關經驗者。 如果您熱愛挑戰，渴望成長，並希望在數位物流領域發光發熱，那就快來加入我們吧！和 Lalamove 一起，開創更美好的物流未來！
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
敬啟者 – Lalamove十分重視您的隱私權，並致力於保護您的個人資料。 本隱私權政策說明Lalamove將如何使用您的個人資料，並解釋您的隱私權以及所受到的法律保護，請花時間閱讀並理解本項政策。應徵者隱私權政策: https://www.lalamove.com/zh-tw/candidate-privacy-notice
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