Fraud Analyst

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We’re looking for a Fraud Analyst to join our team in Côte d’Ivoire. Your main objective will be to help protect the interests of Wave mobile money customers, agents and the business from fraud risk, while also ensuring that our services remain accessible and easy to use by the target users. The position will report to our Regional Risk Lead. In this role, you’ll; Assess fraud risks on a periodic basis. Visit frequently the field to better understand local challenges and collaborate closely with the growth team, ensuring fraud prevention strategies are aligned with on-the-ground realities and support market expansion. Determine the vulnerabilities of our customers, agents and staff as potential targets for fraud. Provide reliable and relevant data and dashboards, including partner and statutory reporting. Assist in preparing fraud training materials based on our risk exposure. Assist in reporting and communication between stakeholders on fraud issues, including customers. Investigate and escalate issues and take action upon detection of suspicious activity. Monitor suspicious transactions and follow up on required actions. Investigate fraud cases and liaise with the legal department and local authorities to close cases. Perform data analysis on fraud with the aim of gathering useful information and supporting decision-making. Call and follow up with agents who have raised complaints about commission cuts. Contact proactively certain agents to warn them about upcoming commission cuts, clearly explaining the reasons and evidence. Perform other duties may be assigned as the business may require. Key details Location: You’ll work from our office in Abidjan with occasional travel to field locations. Work authorization in Côte d’Ivoire is required. This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment. Airtime reimbursement. Free food and a beautiful office space. Requirements Bachelor’s degree or higher in IT, Audit and Management Control, Business Administration, Finance, Criminology, or other relevant fields. At least 2 years with financial sector case investigative, fraud risk controls, regulatory requirements and the market practices. Proficiency in spoken and written English. You might be a good fit if you Have good analytical, interpersonal and communication skills. Are self-motivated and able to work under pressure. Have strong computer application skills. Communicate effectively and often, both in writing and in-person, to the point of over-communication. Are detail-oriented and seek to achieve excellence in everything you do. Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. Are willing to go the distance to get something done. Adjust quickly to changing priorities and conditions. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue . How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.