Junior IT HelpDesk

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions. We specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture. In the CEE region, we’re a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing. We are looking for a Junior IT HelpDesk to join our team in Wrocław. You will combine day-to-day technical support for local users and office infrastructure with administrative responsibilities related to business travel and documentation. You will: provide first-line technical support to local users, including troubleshooting hardware, peripherals, and basic network-related issues, ensure the proper operation of conference rooms and video conferencing equipment, diagnose and resolve basic technical issues with computers, peripherals, and meeting room equipment, support the implementation of new technical solutions in the office, maintain and organize inventory of small IT equipment, such as mice, headsets, and other peripherals, coordinate purchases of small IT equipment and office-related technical supplies, perform minor hardware and service repairs, monitor the proper operation of IT equipment and local network infrastructure, organize domestic and international business travel, including bookings and related arrangements, verify the accuracy of business travel expenses and supporting documentation, ensure the proper flow, completeness, and organization of documents related to travel and office administration, respond to urgent and unexpected technical or administrative requests, cooperate with internal teams and external vendors in English. Your profile: previous experience in IT technical support, office administration, business travel coordination, or a similar role, basic knowledge of computer hardware, peripherals, and network infrastructure, ability to diagnose and resolve basic technical issues independently, practical experience with video conferencing tools and conference room equipment, very good organizational skills and the ability to manage multiple tasks simultaneously, accuracy and attention to detail when working with documents, invoices, and expense reports, ability to respond effectively to urgent and unexpected situations, good communication skills, independence, and a proactive approach, good knowledge of Microsoft Office, good command of English, enabling communication with international vendors and coordination of international business travel, willingness to work onsite in Wrocław. Recruitment Process: CV review – HR call – Manager Interview – Decision