Merchant Account Supervisor

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it At Wave, excellent client relationships are our top priority. If you are a result-driven person with a passion for providing exceptional client service, then this opportunity is for you! You'll be responsible for managing the roll-up of corporate merchant products, operational execution and supervising corporate merchant activities to ensure effective deployment, branding, training, and transaction and portfolio monitoring, and day-to-day partner support, working closely with Key Account Managers and cross-functional teams. In this role, you'll; Merchant Deployment & Operations Deploy and onboard corporate merchants across Côte d’Ivoire, including account setup, installation, branding, training, and go-live support. Coordinate the rollout of new stores and ensure timely completion of deployment activities. Process and follow up on merchant operational requests, including settlements and account-related requests. Conduct field visits to ensure smooth operations, compliance with Wave standards, and quality of merchant and user experience. Portfolio Monitoring & Performance Monitor merchant activity and performance across the portfolio. Identify inactive stores, volume drops, operational issues, and other performance risks. Proactively follow up with merchants and coordinate the appropriate actions to restore activity. Support Key Account Managers with portfolio monitoring, account reviews, and follow-up on agreed action plans. Merchant & User Support Maintain regular contact with merchants and visit them when needed, particularly when performance declines. Engage with users and merchants to understand their needs, pain points, and feedback. Identify recurring operational or product issues and propose improvements. Report technical issues and bugs to the relevant teams and follow up until resolution. Partner & Cross-functional Coordination Support Key Account Managers in preparing partner reviews, performance updates, meeting notes, and follow-up actions. Work closely with Account Management, Corporate Support, Payment & Liquidity, Product, Engineering, Marketing, and Operations teams to resolve issues and execute partner initiatives. Coordinate with Marketing on merchant promotions, events, branding, and BTL activities. Ensure clear and timely communication with partners and internal stakeholders. Market & Business Development Support Identify opportunities to improve merchant activity, adoption, and operational performance. Support initiatives aimed at growing corporate merchant activity and expanding operational coverage. Collect and share market intelligence, including competitor activity, market opportunities, and merchant feedback. Maintain accurate merchant information, portfolio status, deployment tracking, and operational documentation. Key details Location: You'll work from our office in Abidjan. You must have work authorization in Côte d’Ivoire. This is a permanent assignment. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work. We help you live your fullest life now- we subsidize gym memberships and fitness classes. Airtime reimbursement. Free food and a beautiful office space. Requirements Bachelor degree in Business Administration, Law, Management, Sales or a similar field. 3+ years experience in a similar position. Fluent in French. Good command of English would be an advantage. Strong oral and written communication skills. Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria. Experience supporting customers & corporate. You might be a good fit if you Have a good knowledge of the merchant and especially aggregator/fintech ecosystem. Have strong communication and presentation skills, with the ability to build rapport with clients and internal stakeholders. Have a good knowledge of data analysis and technical; Demonstrate tenacity and a willingness to go the distance to get something done. Have a proven track record of successfully managing client relationships. Are comfortable defaulting to over-communication and overreaching when it comes to coordination. Are excessively detail-oriented and seek to achieve excellence in everything you do. Are client-oriented and have strong organizational and interpersonal skills. Are a diplomatic speaker. Have a teamwork spirit. Are self-motivating with a focus on self-improvement. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue . How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.