Partner Operations Manager I

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

About the Role The Partner Operations Manager I supports daily operational and post-sales activities for customers and partners. This role is responsible for processing orders, managing customer inquiries, coordinating with vendors, and ensuring a smooth customer experience throughout the order lifecycle. The position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. What You'll Do Process customer orders accurately and efficiently. Provide post-sales support and customer service. Assist with digital delivery requests and related customer inquiries. Provide shipping updates and order status information. Handle license resend requests and other post-purchase inquiries. Initiate and coordinate returns, warranty, and product-related service requests. Work with vendors and internal teams to resolve customer issues. Maintain accurate records within company systems and vendor platforms. Use internal systems and business tools to support daily operational activities. Meet productivity and service-level expectations established by the team. What We're Looking For Advanced English proficiency, both written and spoken. Strong written and verbal communication skills. Proficiency with Microsoft Office and common workplace productivity tools, including Outlook, Teams, Word, and Excel. Strong attention to detail and organizational abilities. Customer service and problem-solving mindset. Ability to manage multiple tasks and deadlines in a fast-paced environment. No prior experience required; 0–2 years of experience in customer service, operations, order processing, or a related area is preferred. Experience working with business systems, vendor portals, or operational tools is a plus. At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!