Cigna Group
Senior Client Manager, IGO - Cigna Healthcare
MY · Hybrid · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
Role details
- Employer posted
- Added to ROLIVA
- Last checked
- SourceCigna Group careers page
- Employer job ID8990c5aae6fb1001df2846e3469e0000
Does the apply link above not work?
About the employer
- EmployerCigna Group
- Open roles on ROLIVA563 open roles
- Where this posting comes fromListed on the employer’s own careers site: cigna.wd5.myworkdayjobs.com
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerCigna Group
- LocationMY
- Work styleHybrid
- Employment typeFull time
- Employer posted
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well-being and work-life balance.
We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.
At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter.
Show full description
Grow with us—and help shape the future of healthcare.
About the Role
This is a client management role within IOH with responsibility for a portfolio of European‑headquartered Intergovernmental Organizations clients. It is a consultative, data‑driven client management position, centred on building strong short‑, medium‑, and long‑term stakeholder relationships, managing accounts end‑to‑end from inception to renewal, and supporting more complex clients as responsibility increases. The role requires strong commercial credibility, the ability to translate client needs into practical business solutions, and close performance oversight to ensure financial and service outcomes are effectively managed.
Responsibilities
- Be the primary point of contact and person of trust for your clients
- Monitor swift implementation of new clients/services
- Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
- Provide consultative guidance to clients
- Maximize client retention by negotiating contract renewals at sustainable rates
- Learn and self-develop continuously through trainings and other learning opportunities
- Participate actively in various internal projects, contributing to organisational strategy and organisational learning
- Pro-actively identify and pursue up- and cross-sell opportunities
- Align the company’s service proposition to the client’s needs while ensuring operational efficiency
- Coordinate complaint and problem resolution with other departments
What You'll Bring to the Role
- Previous experience in Sales and/or Account Management, preferably within Employee Benefits, Financial Services or Consulting
- Affinity with collation of data and statistical analysis
- Ability to translate data into actionable insights
- Strong knowledge of English.
Skills & Competencies
- At least 7 years of relevant experience in sales, business development or client management within an insurance industry, broker or consultancy.
- Excellent (written and verbal) communication and presentation skills
- Autonomous, strong organisational skills
- Flexible and resilient under pressure
- Empathic, honest, sincere and authentic
- Sociable: correct, professional and at ease in contact with different stakeholders
- Team player, sense of responsibility and ownership
- Appreciation and respect for different perspectives and cultures
- Listens attentively and responds non-defensively when given advice, instruction, or feedback
- Takes on work and assignments with enthusiasm and a can-do attitude
Why You'll Love Working Here
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Staying safe while you apply
- Never pay to apply, interview or accept an offer — ROLIVA never asks you for payment to apply to a job.
- Apply only through the official button above, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” above, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.