Analyst, Contract & Billing

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: The Legal Billing Operations Analyst is responsible for executing global legal billing operations and supporting data-driven billing performance across Legal and Corporate Affairs (LCA). This role ensures accurate invoice processing, adherence to billing guidelines, and effective management of billing workflows across regions, systems, and stakeholders. In addition to operational execution, the role provides analytics and reporting support to enhance billing transparency, drive performance insights, and enable continuous improvement. The position operates within a scalable global service delivery model, supporting operational efficiency, governance, and the ongoing evolution of legal billing capabilities. Responsibilities: Global Billing Operations & Compliance Perform invoice intake, review, and validation across global legal matters within eBilling platforms (e.g., CounselLink) Ensure compliance with billing guidelines, rules, and jurisdictional requirements Process invoice adjustments and resolve discrepancies Monitor workflow queues across regions to ensure timely processing and approvals Vendor & Stakeholder Coordination (Global) Respond to billing inquiries from global law firms and vendors Provide invoice status updates and support resolution of payment issues Coordinate with Accounts Payable (AP), Finance, and Legal stakeholders Support matter setup, vendor maintenance, and accrual follow-ups across regions Reporting, Analytics & Insights Generate and interpret standard and ad hoc reports (invoice status, aging, accruals, spend trends) Perform data validation and support data integrity initiatives across billing systems Identify trends, anomalies, and opportunities for process or cost improvement Support KPI tracking and provide insights to Legal Operations and Finance stakeholders Contribute to development of reporting dashboards and analytics capabilities Systems & Process Execution Support day-to-day operation of legal billing systems (e.g., CounselLink, SAP via Citrix, PowerApps) Assist with configuration updates, data entry, and system maintenance Participate in testing activities for system enhancements and automation initiatives Follow defined workflows, controls, and escalation protocols Operational Excellence & Continuous Improvement Execute standardized processes aligned with global billing and compliance requirements Identify inefficiencies and support process optimization initiatives Contribute to documentation and refinement of billing workflows and SOPs Support implementation of operational improvements and scalable process design. Scope & Impact Supports global legal billing operations across regions and jurisdictions Executes high-volume transactional work critical to invoice lifecycle and payment enablement Contributes to data quality, reporting accuracy, and analytics-driven insights Plays a role in improving cycle times, reducing backlog, and enhancing compliance adherence Supports scalable offshore delivery model enabling growth without proportional resource increase. Scalability & Operating Model Operates as part of a global, scalable billing operations model, initially aligned to core operational workflows and expandable based on business needs Role design supports: Expansion to multi-resource CBS billing operations team (“pod” model) Increased automation and system-enabled processing Integration with analytics and performance management capabilities Provides foundational capability for future global standardization and transformation initiatives . Experience: 2 to 5 years of experience in Legal Billing, Finance Operations, Shared Services, Accounts Payable, Billing Operations, or Invoice Management. Hands-on experience in financial transaction processing, invoice validation, payment tracking, reconciliations, and financial reporting. Strong knowledge of eBilling platforms such as CounselLink, Legal Tracker, Brightflag, Serengeti, TeamConnect, or similar systems. Experience working in global billing environments, supporting multiple countries, currencies, and jurisdictional requirements. Exposure to ERP systems such as SAP, Oracle, Workday, PeopleSoft, or Microsoft Dynamics. Familiarity with data analytics and reporting tools including Power BI, Tableau, Excel (Advanced), SQL, or dashboarding platforms. Responsible for providing invoice status updates, investigating billing discrepancies, and supporting payment issue resolution. Strong stakeholder management skills with regular coordination across Accounts Payable (AP), Finance, Legal Operations, Law Firms, and Internal Business Teams. Excellent communication, problem-solving, and process improvement capabilities Education: Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. Core Competencies Operations & Process Management Data Analysis & Reporting Accuracy & Attention to Detail Stakeholder Coordination Problem Solving & Improvement Global Operations Support Key KPIs Invoice Processing Time Billing Accuracy Backlog Management Compliance Adherence Reporting Quality Process Improvement Contribution Working Conditions Global stakeholder engagement Multi-time zone collaboration Structured onboarding Compliance-driven environment What Cencora offers ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned