Paytm
Business Operations Manager - Telco
India · On-site · Full-time Employment
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerPaytm
- LocationIndia
- Work styleOn-site
- Employment typeFull-time Employment
- Employer posted
About the Role:
We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Key Responsibilities:
- Own and manage end-to-end business operations for Telecom VAS products and services.
- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
- Monitor operational performance, identify issues proactively, and drive timely resolution.
- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
Show full description
- Manage operator onboarding, service launches, and ongoing operational requirements.
- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
- Drive process improvements to enhance operational efficiency and customer experience.
- Ensure adherence to SLAs, governance frameworks, and business commitments.
- Support revenue growth initiatives by working closely with business and partnership teams.
Qualifications & Experience:
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.
- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
- Proven experience in managing telecom operator relationships and business operations.
- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
- Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills:
- Business Operations ManagementTelecom VAS Domain Knowledge
- Stakeholder & Client Management
- Account ManagementService Delivery & Operations Excellence
- Problem Solving & Analytical Thinking
- Cross-functional Collaboration
- Reporting & Performance Monitoring
- Excellent Communication and Relationship Management Skills
Preferred Experience:
- Experience working with telecom operators and managing operator-led business initiatives.
- Exposure to CRBT and other digital telecom service ecosystems.
- Experience handling large-scale operational programs and business-critical deployments.
What Success Looks Like:
- Smooth and efficient execution of telecom business operations.
- Strong stakeholder relationships and operator satisfaction.
- Timely delivery of operational commitments and service launches.
- Continuous improvement in operational performance and business outcomes.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer — ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.