Cloud Native Technical Services Engineer

WHAT YOU'LL DO

Analyze & Support: Troubleshoot and support large-scale customer deployments in public/private clouds across all severity levels.

Technical Expertise: Provide hands-on guidance during all deployment phases, POCs, pre-sales calls, and production environments for key accounts.

Cross-Functional Collaboration: Partner with engineering teams to analyze logs, reproduce complex customer issues, and develop long-term fixes.

End-to-End Ownership: Track customer support cases end-to-end, triage multi-layer software stack issues, and escalate to core engineering when needed.

Knowledge Sharing: Author and maintain KB articles, FAQs, and technical documentation for internal teams and customers.

WHAT YOU BRING

Experience: 2 - 4+ years in customer-facing technical support or Site Reliability Engineering (SRE).

Containers & Orchestration: Solid working knowledge of Kubernetes, OpenShift, Tanzu, or VMware container solutions (CKA certification is a plus).

Cloud Platforms: Hands-on experience with AWS, Azure, GCP, or related cloud technologies.

DevOps Tools: Exposure to tools like Terraform, Ansible, Chef, or Puppet is a strong plus.

Soft Skills: Fluent in English with excellent communication; a proactive problem-solver with a strong customer-first mindset.

Operational Flexibility: Willingness to work in a collaborative team environment, participate in shift work, and join on-call rotations.

HOW WE WORK

Location: Based on-site 5 days a week in our vibrant office in Prague (Karlín).

Flexibility: Enjoy flexible working hours that help you shape your day and maintain a healthy work-life balance.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.