Freshworks
Deal Desk Strategist
Chennai, India · On-site · Full-time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerFreshworks
- LocationChennai, India
- Work styleOn-site
- Employment typeFull-time
- Employer posted
What You'll Do
- Own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned AEs
- Proactively initiate deal strategy conversations with sellers ahead of key milestones, flagging early where a deal may need extra structuring time
- Document the sequence of events required to close each assigned deal and track progress against it
- Participate in regular cadence meetings with account teams to support deal velocity from inception to closure
- Own deal structuring and documentation, including order form updates
- Secure required internal approvals and coordinate directly with Legal on standard contract terms and redlines, looping in senior team members for non-standard or higher-risk terms
- Join customer calls when needed to clarify deal terms and help remove friction to close
- Respond to account teams' deal-related questions and provide playbook guidance for common deal scenarios
- Support quarter-end and month-end close periods, including occasional after-hours availability during peak windows
- Contribute to team targets on deal cycle time, approval turnaround, accuracy, and Sales satisfaction
Show full description
- 8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
- Experience supporting AEs directly on deals of varying complexity, including exposure to enterprise or larger accounts
- Working knowledge of contract structuring, order forms, and standard commercial and pricing terms
- Comfort coordinating with Legal on redlines, with good judgment for recognizing when to escalate non-standard terms
- Clear written and verbal communication skills, including comfort joining customer calls when needed
- Ability to manage multiple concurrent deals under deadline pressure, particularly during close periods
- A detail-oriented, process-driven approach to documentation and approvals
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer — ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.