Lead - Solutions Engineer (Verticals)

What You'll Do

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.

If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.

The annual base salary range for this position is $136,085 - $168,105 Base Salary. This role is also eligible for variable compensation.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.