Freshworks
Senior Director - Product Design
Bengaluru, KA, India · Hybrid · Full-time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerFreshworks
- LocationBengaluru, KA, India
- Work styleHybrid
- Employment typeFull-time
- Employer posted
Roles & Responsibilities
Vision & Strategy: Define and drive the long-term design vision and strategy for integrated product portfolios.
User advocacy: Champion a deep understanding of users to ensure products are not just functional, but indispensable.
Cross-functional alignment: Collaborate with senior leadership in Product Management and Engineering to create a cohesive product strategy that anticipates market trends and user needs.
Executive communication: Evangelize the power of design thinking to solve complex challenges, presenting strategies and concepts to executive stakeholders.
Team leadership: Lead, mentor, and expand a world-class product design team, fostering a culture of excellence, collaboration, and continuous learning.
Design execution: Oversee the entire design lifecycle:
Partner with our Research leader to drive foundational understanding of our user base.
Show full description
Partner with our PM leaders to drive a design strategy that is focused on revenue growth, and long term retention
Drive design excellence with your product design team. Ensure deliverables are of high quality.
Evangelize the work - Regular updates to leadership, as needed.
Design systems: Partner with the Design systems leader to ensure the system serves the product needs, and stays up to date with the innovations being made in the product portfolio.
Data-informed process: Insist on a data-informed approach, leveraging user analytics and qualitative research to validate hypotheses and measure the impact of design solutions.
Supercharge team velocity: Transform the design team's operational efficiency by embedding AI into daily workflows, moving beyond personal productivity to fundamentally accelerate how quickly and effectively the team delivers enterprise-grade experiences.
Impact You Will Create
Drive business growth: Transform business software from a blocker into a tool that propels growth by creating better experiences for customers and employees.
Simplify complexity: Make the most complex processes simple, intelligent, and efficient.
Drive customer retention: You are customer obsessed. You advocate for a deep understanding of our customers, the ICP, and their unmet needs. This advocacy should directly tie to improved CSAT and overall better retention (NDRR).
Enhance productivity: Eliminate friction to make employees more effective and organizations more productive.
Deliver actionable insights: Tackle the immense challenge of visualizing complex relationships, streamlining critical workflows, and turning massive amounts of operational data into actionable insights.
Champion AI-Augmented design operations: Act as an early adopter and evangelist for integrating AI technologies into the end-to-end design lifecycle. Operationalize AI tools for rapid prototyping, generative asset creation, and automated research analysis to exponentially increase your team's output and elevate the quality of their strategic work.
Experience: 15 years in product design, with at least 5 years managing managers and senior ICs (Principal, Sr.Staff level).
Domain Expertise: Extensive experience designing complex, data-rich enterprise SaaS applications.
Portfolio: A compelling portfolio that showcases leadership and design work on products involving complex workflows, data visualization, and systems thinking.
Leadership Record: Proven ability to build, manage, and motivate high-performing design teams in a competitive technology landscape.
Technical Acumen: A strong aptitude for understanding highly technical domains and the ability to translate that complexity into simple, intuitive user experiences.
AI Adoption Record: Demonstrable experience integrating AI tools and methodologies into a design team's workflow at scale, with clear examples of how this adoption improved the overall velocity and quality of the team's deliverables.
Education: Bachelor’s or Master’s degree in Design, HCI, Computer Science, or a related field.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer — ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.