Senior Security Operation Engineer

Key Responsibilities:

• Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks.
• Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring.
• Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services.
• Support security operations activities, incident handling, and root cause analysis across managed platforms.
• Use APIs and scripting to automate routine tasks, reporting, and platform integrations.
• Deploy and manage security platform configurations through Terraform and CI/CD pipelines, following IaC best practices and change management processes.
• Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity.

Required Skills and Experience:

• 7+ years of experience in security operations, endpoint security, network security, or security engineering roles.
• Hands-on experience with CrowdStrike for both user devices and servers.
• Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions.
• Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments.
• Familiarity with APIs, scripting, Terraform, and CI/CD pipelines.
• Strong problem-solving skills and the ability to collaborate across multiple technical teams.

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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