Solutions Architect, Metronome (Startups)

About the Role

The Solutions Engineering team at Metronome is a technical group that sits at the intersection of everything Metronome does: sales, account management, product, R&D, and operations. Bottom line, we own the technical side of the customer lifecycle from the very first discovery call through demos, POC, technical scoping, and handover to our post-sales groups. We act like a producer to get the show running with Metronome. This role will train you to grow across these vectors.

As a member of the Solutions Engineering team, your first month will be:

• Learning to tell a clear value story about how and where Metronome solves challenges and creates opportunities in a modern monetization stack.
• Assisting in planning, building, and running customized demos of Metronome for buyers with many different personas (engineering, product management, operations, finance, etc).

In your first 3 months, you can expect to:

• Become proficient in what discovery is and using it to understand what challenges our prospects face
• Travel to meet prospects in the field. Workshops, conferences, on-sites — we believe in meeting our customers in-person whenever possible. Anywhere in the world.
• Land deals for some of the most exciting names in software, from startups to enterprise SaaS.

In 6 months you’ll be:

• Owning knowledge areas, projects, tools, and market segments in the Solutions Engineering team.
• Running tight Proofs of Concept with clearly-defined success criteria that get us to the technical win.
• Representing the Solutions Engineering group as a deal team member on your own.
• Handling detailed scoping to ensure that customers are set up for success post-sales.

In your first year you’ll have:

• Built relationships with people at our prospect organizations, from day-to-day operators to C-Suite executives.
• Designed integrations of Metronome into prospect systems and acted as a pricing and packaging consultant, influencing the direction of our future customers.

As a fast-moving unit within Stripe, there’s a lot still to figure out and tremendous room for high-agency people to have impact and make a difference. If this excites you as much as it excites us, let’s talk.

Qualifications

This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!

• 1-3 years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like engineering, solutions, technical account management/consulting). Academic background in a technical area with high EQ is also sought after.
• Relentless passion for being a hand-raiser. Big challenges are exciting, small tasks are an opportunity for a win. From landing big clients to simply cleaning up an old dashboard you’re interested in learning and getting things done.
• Growth mindset is critical in being able to learn new things quickly, adapt on the fly, and operate in fast-moving startup environments that value high agency.
• Exceptional communication skills -- technical, go-to-market, and finance stakeholders should all feel like comfortable counterparts in conversing with you.
• Excitement for building and improving GTM playbooks and processes.

Bonus Points

• Knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, or in other technical roles.
• Experience in a pure sales role, particularly selling to technical buyers in engineering and product organizations or selling as a founding or early salesperson at a startup.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.