Staff Inbound Product Manager

What you get to do in this role:

• Own product strategy, priorities, and roadmap for Accounts Receivable Operations, helping establish ARO as a strategic growth business for ServiceNow.
• Partner with finance leaders, AR managers, and collections teams to understand their challenges and identify opportunities to improve collections, dispute resolution, and the broader invoice-to-cash process.
• Define AI-native capabilities that capture an organization’s collections expertise and apply it to prioritizing work, engaging customers, and autonomously resolving routine tasks and cases.
• Translate customer needs and complex finance workflows into clear product requirements, user stories, and acceptance criteria.
• Work closely with engineering, design, research, and platform teams to guide development and bring high-quality products to market.
• Integrate customer discovery, usability studies, market analysis, and competitive insights into product decisions.
• Partner with early customers to validate solutions, guide pilots and adoption, and turn lessons learned into capabilities that serve the broader market.
• Define and measure product success through customer outcomes such as faster collections, reduced days sales outstanding, improved collector productivity, and shorter dispute resolution times.
• Communicate product priorities and tradeoffs clearly, build consensus, and influence stakeholders across organizational boundaries.
• Help establish the team’s ways of working, including using AI to accelerate discovery, improve decisions, and strengthen execution.
• Take accountability for outcomes across the product lifecycle and coach other product managers as the team grows.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years of software product management experience, including ownership of enterprise products from discovery through launch and adoption.
• Experience building products for finance operations, with direct experience in accounts receivable, collections, dispute management, or invoice-to-cash strongly preferred.
• A strong understanding of how finance teams operate, including their workflows, performance measures, financial controls, and relationships with customers and other business functions.
• An understanding of how finance workflow products connect with ERP systems and other sources of customer, invoice, payment, and account data.
• Experience defining product requirements and translating them into a prioritized roadmap and actionable development plans.
• Deep curiosity about customer needs and a track record of building relationships with business leaders and practitioners to deliver customer-centered solutions.
• Strong prioritization skills and the discipline to focus on the activities that create the greatest customer and business impact.
• The ability to connect a broader product vision with the details required to deliver a complete, usable solution.
• An entrepreneurial mindset, comfort with ambiguity, and the ability to establish direction and deliver results in a new product or market.
• Strong communication and influencing skills, with the ability to explain complex problems clearly to technical, business, and executive audiences.
• The ability to lead across functions, coach less experienced colleagues, and build a culture of ownership, learning, and execution.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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