HELP CENTRE

Questions and answers

Plain answers to 63 common questions about ROLIVA. Can’t find yours? Contact us and a person will reply.

Getting started

What is ROLIVA?

ROLIVA helps you find a job and get ready to apply. You see real jobs from companies’ own career pages, why each one fits you, and get help with your résumé, interview answers and applications, all in one private workspace.

Who is ROLIVA for?

Anyone looking for a job: students and freshers, people changing careers, and experienced professionals. It works for jobs in many countries, including India, the UK, the US and Canada.

Do I need an account?

No. You can search jobs, read job pages and use the free résumé checker without an account. A free account lets you save jobs, see how well they match you and prepare applications.

How do I start?

Create a free workspace, add your experience (or upload your résumé), confirm the details, and then browse jobs. Your home page shows the next step at every point.

Is there a demo?

Yes. The demo follows a made-up person through the whole product, with example data. No account needed.

Does it work on my phone?

Yes. ROLIVA works in any modern browser on phones, tablets and computers. You can also add it to your home screen like an app.

Finding jobs

Where do the jobs come from?

Directly from companies’ own career pages. ROLIVA checks them regularly, at least a few times a day, and hides a job once the company closes it or it hasn’t been seen for a while. ROLIVA doesn’t accept paid or third-party job ads.

Are the jobs real?

Every job links to the company’s own posting, so you can always check it there. ROLIVA doesn’t vet or endorse employers beyond confirming the job comes from that company’s own careers page.

How do I search?

Type what you want in plain words, like “remote data analyst jobs in India”, or use the filters for country, work style, job type and date posted.

How fresh are the jobs?

Each job page shows when ROLIVA last checked that the job is still open. Jobs that haven’t been seen recently are removed from search.

Can I get new jobs by email or notification?

Yes. Sign up for the free weekly job digest and choose your roles and locations. In your workspace you can save a search and turn on alerts, and optionally allow browser notifications.

Is there a job for freshers or interns?

Yes, see jobs for freshers and interns, or filter by “Internship”.

A job link is broken or looks wrong. What do I do?

Use “Report broken link” on the job page, or contact support with the job link and what you noticed.

Matches and your profile

What is a match score?

It shows how well a job’s requirements line up with the experience you have confirmed. It’s a guide, not a decision: you choose what to apply for.

Why does ROLIVA ask me to confirm my experience?

So nothing is ever claimed for you that isn’t true. Details read from an uploaded résumé stay unconfirmed until you check them.

What does “gap” mean on a job?

A requirement in the job that your confirmed profile doesn’t show yet. It might be something you have but haven’t added, or something to learn.

Can I change my profile later?

Yes, any time. Changes are used for new matches and documents from then on.

Résumés, cover letters and interviews

How does the résumé help work?

Pick a job and ROLIVA builds a tailored résumé from your confirmed experience. You review every line and download it as a Word or PDF file.

Will it pass ATS (applicant tracking systems)?

ROLIVA makes clean, simple résumés that these systems read easily, and the free checker shows which skills from the job your résumé mentions. No tool can guarantee how a company’s system will score you.

Can it write cover letters?

Yes. Cover-letter drafts use only facts you have confirmed, and you can edit everything before using it.

How does interview help work?

ROLIVA turns your real experience into interview stories and practice answers for a specific job. When a detail is missing, it asks you instead of making it up.

Can it improve my LinkedIn profile?

Yes. Paste parts of your profile and ROLIVA checks length, keywords and how well it matches your confirmed experience. It never logs in to LinkedIn or reads your LinkedIn account.

Applying and the Chrome extension

Does ROLIVA apply to jobs for me?

No. You always apply on the company’s own website and press submit yourself. ROLIVA prepares everything so applying is quicker.

What is the ROLIVA Companion?

A Chrome extension that fills in supported application forms from an application pack you prepare, so you only check and submit. It’s free to install from the Chrome Web Store; filling forms with it is part of the plans that include assisted applying.

Which application forms does the Companion support?

The common ones used by many companies. Some are fully checked and some are still in beta, so always review every filled field. See assisted applications for the current list.

What is Prepared Autopilot?

On the Autopilot plan, ROLIVA looks for new jobs that fit your rules each day and prepares an application pack for each one. You review every pack and submit each application yourself. ROLIVA never submits for you.

Will ROLIVA solve CAPTCHAs or log in to job sites for me?

No. ROLIVA never asks for your passwords for job sites and never gets around security checks. When a page needs you, it pauses.

How do I track my applications?

Save a job and it appears in Applications. Add the date you applied, interviews and follow-up reminders, and ROLIVA shows what’s due next.

Roli and AI

Who is Roli?

Roli is ROLIVA’s helper. Ask it about jobs, your applications, follow-ups, interview prep or skills to work on, and it answers from your own saved information.

Does ROLIVA use AI?

Optional AI drafting (Anthropic Claude) uses only facts you have confirmed and the job description; every line shows its source, and rules-only drafting stays available.

Does Roli use AI?

Roli follows ROLIVA’s built-in rules over your saved profile, roles and applications. Roli itself does not use a generative AI model; optional AI drafting applies only to drafts you ask for.

Can I turn AI drafting off?

Yes. AI drafting is off unless you turn it on, and you can turn it off at any time in Settings. Rules-only drafting is always available.

Is my data used to train AI models?

No. ROLIVA doesn’t train any model on your data.

Plans and payments

Is ROLIVA free?

Yes, there is a free workspace with no time limit. Paid plans and a one-time Career Sprint add more tailored résumés, interview packs and application packs each month. See plans and prices.

What do the paid plans include?

Each plan gives a monthly allowance of tailored résumés, interview packs, application packs and more. The plan comparison lists exactly what each plan includes.

What is Career Sprint?

A single payment for a focused set of help: a Career Scan, up to three targeted résumés, interview and LinkedIn preparation and a 30-day plan. It doesn’t renew.

How do I pay?

Choose a plan on the Billing page in your workspace. You pay on a secure checkout page run by Dodo Payments, our payment partner. ROLIVA never sees or stores your card details.

Which currency will I be charged in?

Plans are charged in US dollars. The pricing page can show an approximate price in your currency for reference; your bank may use its own exchange rate.

Is tax included?

Prices don’t include tax. Any tax for your billing address is calculated and shown on the checkout page, with the final total, before you pay.

Who is the seller on my bank statement?

Dodo Payments sells the plan to you on ROLIVA’s behalf (as “Merchant of Record”), so its name can appear on your statement.

Can I switch plans?

Yes, from the Billing page in your workspace.

Cancelling and refunds

How do I cancel?

Open Billing in your workspace and cancel the renewal. You keep access until the end of the period you already paid for, and you won’t be charged again.

Can I get a refund?

Your first payment for a plan, or a one-time purchase such as Career Sprint, can be fully refunded if you ask within 14 days of paying, even if you have used it. Renewals are not covered, but you can cancel a renewal at any time and keep access until the end of the period you already paid for. A person reviews every request. See the refund policy.

How do I ask for a refund?

Open Billing, choose the order and request a refund with a reason. You get a decision from a person, and a written reason if it’s declined.

How long does a refund take?

Once approved, the money goes back to your original payment method through Dodo Payments. Banks can take a few working days to show it.

What if I was charged twice or didn’t make a payment?

Contact support straight away. Duplicate or unauthorised charges are always refunded once confirmed, whatever the date.

Privacy and your data

Who can see my information?

Only you. Your profile, documents and applications are private to your account. ROLIVA never publishes your profile and never sends anything to employers for you.

Does ROLIVA sell my data or show ads?

No. ROLIVA doesn’t sell or share your personal information and uses no advertising trackers.

What does ROLIVA measure?

Basic, anonymous page counts with no cookies. Anything more detailed is optional and off unless you choose it; you can change your choice in Settings or with “Privacy choices” in the footer.

Are my documents secure?

Uploaded files and your private answers are encrypted before they’re stored, and access is limited to your account. Uploaded originals are kept for up to 90 days unless you delete them sooner.

Can I download my data?

Yes. Go to Settings and download your data at any time.

Will I get marketing email?

Only if you sign up for the optional weekly job digest. Account emails (like password resets) are sent when you ask, and every optional email has a one-click unsubscribe.

Where can I read the full privacy policy?

On the privacy policy page. For privacy requests, open Support in your workspace and choose the Privacy Assistant.

Your account

I forgot my password. What do I do?

Use Forgot your password? on the log-in page and we’ll email you a reset link.

How do I change my email address?

Open Support in your workspace and tell us the new address. You can edit your career profile yourself at any time.

How do I delete my account?

In Settings, at any time. Your account, profile, documents and support history are deleted. If you bought something, a minimal payment record without your name or email is kept for tax rules.

Can I use ROLIVA on more than one device?

Yes. Log in on any device with the same email and password.

Safety and fake jobs

How do I spot a fake job?

Never pay to apply, interview or get a job offer, and be careful with offers from free personal email addresses. Our job safety guide lists the warning signs.

Will ROLIVA ever ask me for money to apply?

Never. ROLIVA also never asks for your password or a one-time login code.

Help and contact

How do I get help?

Sign in and open Support, or use the contact page, or start a live chat from the chat button. You get a reference number straight away.

How quickly will you reply?

We aim to reply from a real person within 24 hours. Some issues take longer to fully solve.

How do I make a complaint?

Choose “Complaint” in Support. We aim to acknowledge it within 48 hours and resolve it within a month. The grievance officer page explains how to escalate.

Who runs ROLIVA?

ROLIVA is run by a single operator in India. See about ROLIVA and the contact page for details.

STILL STUCK?

We’re happy to help.

Contact support