2027 Summer Corporate Intern – Product Support Engineering

Specialties within Product Support Engineering include but are not limited to:

Channel Capability & Support

Aftermarket & Service Learning

Field Technical Support

Site Performance Management

Parts & Service Information

Service Operations

Quality & Service Engineering

Lifecycle Management

Additional Info:

This is a full- time (40 hours per week) 12-week internship May 17, 2027 – August 6, 2027 (subject to change based on selected candidates schedule).

Locations for this internship could be Peoria, IL; Cary, NC; Houston, TX; Seguin, TX; Irving, TX; Tucson, AZ or other locations throughout the US

What You Will Do:

Build foundational knowledge of Caterpillar, its products, services and customers.

Grow personally and professionally through soft skills development and hands-on technical training.

Collaborate with experts in product development, dealer management, marketing, and sales, etc.

Work in various rotational assignments throughout Caterpillar, learning strategy, services and products

Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Basic Understanding:

Focuses activities on developing and maintaining positive customer relationships.

Discusses general differences between internally and externally focused organizations.

Cites the cost and benefits of good versus poor customer service.

Explains why customer satisfaction is important to successful product/service delivery.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

Describes non-verbal behaviors that influence the interpretation of the message.

Cites examples of effective and ineffective communications.

Explains the importance of effective business communication.

Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

Explains the value of a disciplined approach to problem solving.

Describes problem reporting and escalation practices.

Utilizes accepted procedures for problem analysis and resolution.

Identifies key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Basic Understanding:

Provides examples of the characteristics of effective business relationships.

Identifies key business relationships in own organization.

Describes the nature of a productive business relationship.

Explains the benefits of building business partnerships.

Program Qualifications:

Must be enrolled full time at a 4-year University/College in Engineering, Industrial Distribution, Business, or related degree at the time of application and throughout the program

Must have completed 12 credit hours prior to the start of the program

Minimum 2.8/4.0 cumulative GPA, no rounding

Must be able to relocate to internship location for the duration of the internship and complete daily commute using reliable transportation

Top Candidates Will Also Have:

Previous experience/demonstrated abilities in the following areas:

Project Management

Customer, Dealer, Industry and Product understanding

Digital Technology Acumen

Strong initiative, communication, leadership, and interpersonal skills

Strong presentation skills

Highly organized

Previous experience/level of proficiency within the following areas:

Construction Equipment

Mining Equipment

Diesel Equipment

Natural Gas Engines

On-Highway Trucks

Mining engineering experience

Summary Pay Range:

$22.50 - $40.25

Intern Hourly Rate:

An intern's hourly rate is based on the major/degree being pursued and the number of completed academic hours achieved before the start of the internship.

Intern Benefits:

The total rewards package, beyond base salary, may include if eligible:

Accrued Paid Time Off (PTO)

Paid Holidays

Paid Volunteer Day

Housing Stipend

Relocation Assistance

Medical coverage

Voluntary benefits

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

August 28, 2026 - November 13, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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