Accommodation Services Agent

Employer Coordination & Outreach

• Coordinate employer communications regarding accommodation activities.
• Manage outreach efforts and follow-up correspondence.
• Track responses and document engagement activities.
• Facilitate information exchange between stakeholders.

Workflow & Task Management

• Monitor pending actions and service requests.
• Generate reminders for key deadlines and activities.
• Manage task queues and workflow progression.
• Escalate items requiring additional review or action.

Vocational Referral Coordination

• Identify cases requiring vocational services referrals.
• Coordinate referral activities with appropriate providers and stakeholders.
• Track referral status and outcomes.
• Maintain referral documentation and communication records.

Records Management & Compliance

• Maintain complete and accurate event records.
• Ensure documentation is updated throughout the accommodation lifecycle.
• Support compliance with organizational policies and procedures.
• Prepare and maintain closure documentation and audit-ready records.

Core Capabilities

• Accommodation event review and tracking
• Documentation management
• Professional correspondence drafting
• Workflow coordination
• Task and reminder management
• Employer outreach coordination
• Vocational referral administration
• Records maintenance
• Compliance monitoring
• Case lifecycle management

The Accommodation Services Specialist Agent supports the administration and coordination of workplace accommodation services by managing communications, documentation, workflow activities, and compliance-related processes. The agent ensures accommodation events progress efficiently through their lifecycle while maintaining accurate records and timely stakeholder engagement.

Key Responsibilities

Accommodation Event Management

• Review accommodation event requests for completeness and required information.
• Monitor accommodation events throughout the lifecycle.
• Track milestones, status changes, and required actions.
• Support event closure activities and documentation completion.

Documentation & Communication Management

• Create, update, and maintain customer profiles.
• Draft, revise, and distribute accommodation-related communications.
• Organize and maintain supporting documentation and records.
• Ensure documentation meets organizational standards and compliance requirements.

Employer Coordination & Outreach

• Coordinate employer communications regarding accommodation activities.
• Manage outreach efforts and follow-up correspondence.
• Track responses and document engagement activities.
• Facilitate information exchange between stakeholders.

Workflow & Task Management

• Monitor pending actions and service requests.
• Generate reminders for key deadlines and activities.
• Manage task queues and workflow progression.
• Escalate items requiring additional review or action.

Vocational Referral Coordination

• Identify cases requiring vocational services referrals.
• Coordinate referral activities with appropriate providers and stakeholders.
• Track referral status and outcomes.
• Maintain referral documentation and communication records.

Records Management & Compliance

• Maintain complete and accurate event records.
• Ensure documentation is updated throughout the accommodation lifecycle.
• Support compliance with organizational policies and procedures.
• Prepare and maintain closure documentation and audit-ready records.

Core Capabilities

• Accommodation event review and tracking
• Documentation management
• Professional correspondence drafting
• Workflow coordination
• Task and reminder management
• Employer outreach coordination
• Vocational referral administration
• Records maintenance
• Compliance monitoring
• Case lifecycle management

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.