Account Coordinator - Platform - IQVIA Digital

You'll join a highly supportive global team known for its strong culture, energy, and commitment to shared success. Team members are encouraged to contribute ideas, share best practices, and participate in continuous improvement efforts that enhance both client satisfaction and operational performance. This position supports North American clients and requires working night shift hours aligned to Central Standard Time (CST).

Essential Functions
Client Support & Communication

Serve as a day-to-day contact for clients, providing support, guidance, and proactive communication.

Partner with internal teams and external clients regarding project needs, timelines, deliverables, changes, assets, and issue resolution.

Develop and maintain strong client and stakeholder relationships through effective communication and responsiveness.

Ensure client concerns and support issues are accurately documented, communicated, and resolved in a timely manner.

Provide recommendations and solutions to address client needs and improve service delivery.

Technical & Project Coordination

Coordinate and support digital marketing campaigns from initiation through execution, ensuring milestones and deadlines are met.

Review campaign assets, support QA/testing activities, coordinate deployment readiness, and assist with reporting and performance tracking.

Perform data-related activities including audience list pulls, data validation, readiness file updates, and campaign documentation.

Utilize project management systems, data platforms, Excel, and AI-enabled tools to streamline workflows, improve accuracy, and increase efficiency.

Identify and escalate risks or issues appropriately and help ensure successful campaign delivery.

Team Collaboration, Process Improvement & Innovation

Collaborate across a global, cross-functional team environment to achieve project and client objectives.

Contribute to initiative-based projects focused on process improvement, operational efficiency, quality enhancement, or client experience improvements.

Leverage AI-enabled technologies, including tools such as Microsoft Copilot, to enhance productivity, optimize workflows, support data analysis, and improve service delivery.

Share knowledge, best practices, and lessons learned with team members to support team development and success.

Analyze existing processes and recommend enhancements that improve efficiency, quality, and stakeholder satisfaction.

Participate in continuous improvement initiatives and support the adoption of innovative solutions across the organization.

Required Skills & Qualifications

Bachelor's degree.

1-2 years of relevant experience in client services, project coordination, digital marketing operations, healthcare services, or a related field.

Exceptional written and verbal communication skills, with the ability to effectively engage clients and internal stakeholders.

Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

Intermediate proficiency in Excel and the ability to quickly learn and utilize new systems and technologies.

Strong analytical and problem-solving skills with the ability to resolve issues and escalate when appropriate.

Demonstrated ability to contribute to projects, process improvement initiatives, or operational enhancements.

Experience utilizing AI-enabled tools, such as Microsoft Copilot or similar technologies, to improve efficiency, productivity, decision-making, or business processes, or willingness to learn and adopt these tools.

Ability to collaborate effectively across teams, build partnerships, and contribute to shared goals in a matrixed environment.

Ability to work night shift hours (9PM - 6AM) aligned to Central Standard Time (CST).

Preferred Skills

Experience within the pharmaceutical, healthcare, life sciences, or digital marketing industry.

Experience with Microsoft Office applications, including Excel, PowerPoint, and Outlook.

Experience managing or coordinating projects, campaigns, or client-related activities.

Familiarity with project management methodologies and process improvement practices.

Experience using AI-powered tools, automation solutions, or analytics platforms to support operational effectiveness.

Familiarity with healthcare or digital marketing terminology.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.