Account Executive

• Manage and develop relationships with a portfolio of customers, ensuring alignment with CHEP’s business strategy and delivering on revenue growth and satisfaction targets.
• Collaborate with internal teams to implement strategic account plans, with a focus on growth opportunities and cost-efficiency improvements.
• Lead contract negotiations, ensuring terms meet customer needs while supporting business objectives.
• Conduct customer business reviews, addressing customer concerns and ensuring compliance with audit requirements.
• Monitor and report on account performance, including customer satisfaction metrics, and develop plans to address areas for improvement.
• Build and maintain strong relationships with key contacts within customer organizations to drive collaboration and enhance supply chain efficiency.
• Identify new business opportunities through prospecting and networking, ensuring a healthy sales pipeline.
• Lead customer retention initiatives, working with customers to provide solutions that enhance satisfaction and loyalty.

Account Executive, Istanbul

Own the customer relationship. Unlock growth. Deliver impact.

Position Purpose:

Responsible for managing and growing CHEP’s portfolio of major and mid-tier customers across all relevant sectors. This includes high-revenue and high-volume accounts, enterprise key accounts (EKAs), and strategic prospects within FMCG, manufacturing, and related industries. The role focuses on:

• Retaining and protecting existing customer revenue
• Achieving business growth targets through expansion with current customers and acquisition of new accounts
• Enhancing customer satisfaction by delivering exceptional service and building long-term partnerships

Responsibilities

• Manage a portfolio of major and mid-tier customers, ensuring retention and growth.
• Protect and develop existing customer revenue in line with country growth targets.
• Identify and pursue new business opportunities to expand the sales funnel across assigned sectors.
• Negotiate offers with prospects, manage proposals, and execute the full sales cycle.
• Build and maintain strong relationships with stakeholders at all levels within customer organizations.
• Drive improved customer satisfaction and engagement through proactive account management.
• Collaborate with local business teams and EKA teams where required to ensure seamless communication.
• Lead contract negotiations and renewals to secure long-term partnerships.
• Identify opportunities for lane expansion and supply chain collaboration beyond existing business.
• Provide account performance updates and customer insights to management as needed.

Qualifications

• Bachelor’s degree in business, Economics, Engineering, or a related field.
• Proven track record in commercial negotiation, customer communications, and project management.

Experience

Min 3 years’ experience in a customer-facing, field-based role, preferably in FMCG, manufacturing, or supply chain sectors

Skills and Knowledge

• Strong networking, relationship building, and interpersonal skills with the ability to engage stakeholders at multiple levels.
• Excellent presentation and customer communication skills.
• Proficiency in CRM and ERP systems (Siebel, BW, SAP, Salesforce) and MS Office applications.
• Strong analytical skills, attention to detail, and ability to interpret customer and business data.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Creative problem-solving capabilities with a proactive approach to customer needs.
• Knowledge of supply chain and logistics processes (CHEP experience advantageous).
• Willingness and ability to travel.

#LI-RM1

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Business Development, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.