Coface

Account Manager

Kuala Lumpur, Malaysia · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

MISSION:

Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

Build and maintain strong relationships with existing clients through regular, proactive communication
Provide responsive, high-quality service by addressing client queries and resolving issues promptly
Conduct client meetings, presentations, and consultations to recommend suitable solutions

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Portfolio & Revenue Management

Drive renewal revenue, profitability, and account growth within the assigned portfolio
Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
Identify and execute cross-selling and upselling opportunities to maximise account value
Monitor portfolio performance against targets and take action to optimise results

Stakeholder & Communication Management

Act as the key point of contact between clients, brokers, and internal teams
Provide regular updates and reports on client needs, market insights, and business opportunities
Represent the company at industry events and client engagements

Operational & Compliance Excellence

University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
Excellent communication and interpersonal skills
Broad understanding of key markets, their conditions, and competitor specifics
Strong analytical and presentation skills, able to convey complex commercial situations to management
Proficient in Microsoft Office applications and comfortable with digital tool

Flexible working model after the first month of working from the office will be hybrid
Great place to work: central and modern office
Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
Health care

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