Account Manager

Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital experiences across 20 Super Bowls, 10 Olympic Games, and five FIFA World Cup tournaments. With full-census, real-time, stateful analytics, Conviva shows what consumers actually experience, not just whether systems are running, and connects that experience to revenue, retention, and risk.

Conviva is seeking an Account Manager to manage key media and entertainment (M&E) accounts, working with their video, AI Agent, advertising, and digital application teams.

What You Get to Do:

• Identify and pursue expansion opportunities within your customer base of industry leading M&E customers. Own the renewal process end-to-end.
• Manage contractual negotiations and the execution of expansion and renewal contracts.
• Responsible for overall management of the account, both internally and externally.
• Meet with the customer onsite and spend time with them in person to build relationships.
• Set the overall strategy for the account and partner closely with your technical colleagues to expand the products the client utilizes and grow account revenue.
• Ensure the customer is getting value from Conviva's products and services and are happy with the support from your account team.
• Develop strong and long-term client relationships with key leaders within groups such as AI Agent, Operations, Product, Customer Care and Engineering teams.
• Map out the organization of large and complex media and entertainment accounts with multiple brands, groups, and stakeholders within it.
• Act as the customer's first point of contact and liaison between customer and internal teams for key initiatives.
• Organize and lead customer Quarterly Business Reviews and key meetings.