Account Manager, Enterprise

About the team

The Enterprise team at Airwallex partners with some of the most ambitious and complex businesses in the market. We work closely with customers to understand their commercial goals, operational workflows, and growth ambitions, then help them unlock more value from the Airwallex platform.

This role will sit within our Hong Kong Enterprise team, with a strong focus on Payment Acceptance and Point of Sale use cases. You will work with customers across onboarding, adoption, growth, and ongoing account development, while partnering cross-functionally with Sales, Product, Operations, Strategy, and other internal teams to deliver strong customer outcomes.

About the role

We are looking for an Account Manager to support and grow a portfolio of Enterprise customers in Hong Kong.

This is a post-sales commercial role for someone who enjoys building strong relationships, driving product adoption, and identifying growth opportunities within existing accounts. You will help customers maximise the value they get from Airwallex, especially across Payment Acceptance and POS-related use cases, while acting as a trusted partner through ongoing business needs, operational challenges, and expansion opportunities.

This role is well suited to someone with 5+ years of experience in account management, customer success, partnerships, or a related client-facing commercial role within fintech, payments, SaaS, or technology.

What you’ll do

Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders

Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions

Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation

Partner with customers through onboarding, implementation, go-live, and post-launch optimisation

Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite

Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth

Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams to improve customer experience

Coordinate cross-functional support for customer issues, escalations, and strategic initiatives

Build trusted relationships with both business and operational stakeholders across customer organisations

Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting

What success looks like

Strong adoption and sustained usage of Payment Acceptance and POS solutions across your customer portfolio

High levels of customer engagement, satisfaction, and retention within assigned Enterprise accounts

Consistent identification and conversion of expansion opportunities

Clear account plans, healthy portfolio management, and strong commercial visibility across your book of business

Effective cross-functional collaboration that helps resolve customer issues and improves overall customer outcomes

Credibility with customers as a trusted commercial partner who understands their business and helps them grow

What you’ll bring

2+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role

Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment

Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions is highly preferred

Strong relationship management skills and confidence working with multiple stakeholders across customer organisations

Commercial acumen and the ability to balance customer value, retention, and growth outcomes

Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution

Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment

Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin)

High ownership, attention to detail, and willingness to learn

Experience using Salesforce or similar CRM tools is a plus

Why join us

This is an opportunity to join a high-growth global fintech and play an important role in scaling our Enterprise business in Hong Kong.

You will work with sophisticated customers, meaningful products, and cross-functional teams across the business, while building deep expertise in payment acceptance and commerce use cases. If you enjoy solving customer problems, growing strategic accounts, and helping businesses get more value from technology, we’d love to hear from you.

#HongKong

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Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.