Expeditors

Account Manager

Calgary, AB, Canada · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerExpeditors
LocationCalgary, AB, T2E 8Z9, Canada
Work styleOn-site
Employment typeFull-time
Employer posted9 days ago

Develop, maintain, and measure Expeditors’ world-wide activity with your addigned customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

REPORTING STRUCTURE

Customer Retention and Development Manager

PEER POSITION

District Sales Executive or Global Sales Executive

JOB EXPECTATIONS & KEY RESPONSIBILITIES

•Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.

•Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals.

•Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations.

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•Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.

•Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.

•Initiate value-add solutions based on Expeditors service offerings and technology.

•Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.

•Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI’s, service deliverables and initiatives).

•Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.

•Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives; backed by data analytics and strategic deliverables

•Establish and monitor performance standards according to agreed KPI’s.

•Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.

•Highlight and escalate customers at risk.

•Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

•Ensure customer is properly set up in CRM & customer account according to CHQ expectations.

•Document all meetings, opportunities, and any other customer related information in CRM; and ensure data is always accurate and consistent.

•Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.

•Travel when necessary.

QUALIFICATIONS

•University or equivalent business qualifications

•Minimum 3 years Expeditors’ or industry experience preferred

•Proven work experience in business development

•Knowledge of Expeditors’ product and services

•Knowledge of required Expeditors’ operating systems

•Proficient in MS Office and CRM software

•Ability to communicate up and down management hierarchy with equal effectiveness

•Strong presentation skills (creation and delivery)

•Strong analytical and critical thinking skills

•Proven problem solving and interpersonal skills

•Charismatic with an ability to connect

MEASUREMENT OF SUCCESS

Meet Expeditors AM measurement criteria as per below.

•Retention Rate

•Revenue Growth

•Opportunity identification and closing

•Engagement metrics – Appointments, Business Reviews, Value-Adds

•Product & GEO Diversification

•Relationship Alignment

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
RRSP Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program

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