Account Manager FastGig

What You'll Do
- Liaise with clients to understand manpower requirements: job scope, schedule, location, headcount, and worker requirements.
- Manage client expectations on fulfilment likelihood and timelines.
- Source and screen suitable gig workers; build and maintain a worker pool for each client and role.
- Contact workers to confirm availability ahead of scheduled shifts.
- Build and maintain schedules and allocate workers to shifts.
- Actively monitor scheduled shifts with no clock-in and act immediately - this is a core measure of success in the role.
- Source and deploy a replacement worker from the pool within an agreed response time whenever a shift is disrupted (no-show, withdrawal, or early termination), at any point in the assignment.
- Serve as the single named point of contact for the client throughout the engagement, including commercial and account matters.
- Work closely with Regional Support or Finance for specific post-deployment operational queries.

Who You Are
- Prior experience in account management, recruitment, project coordination, or workforce/shift scheduling.
- Comfortable owning client relationships end-to-end, including commercial conversations.
- Sharp with systems and dashboards - you notice gaps before they become escalations.
- Calm under pressure and able to move fast when a shift is at risk.
- Strong communicator, equally comfortable with clients and gig workers.

Why Join Us?
We offer a high-growth, meritocratic culture with clear advancement pathways, an advanced tech stack, and the operational autonomy to scale your success. If you thrive in a high-growth, meritocratic environment that gives you the autonomy to scale your career, you belong here.