Account Manager (m/f)

We are looking for an Account Manager (m/f) who will actively participate in the conclusion and renewal of contracts, conduct negotiations with clients, optimize insurance coverage and post-contractual processes, and proactively develop interest in the Group’s products and solutions. If you are client-oriented, have well-developed communication and analytical skills, and enjoy working in a dynamic business environment, this is an opportunity to contribute, through your knowledge and experience, to the long-term growth and quality of client relationships.

Your main responsibilities will include:

• Active participation in the implementation of the action plan for managing the client portfolio,
• Managing client relationships (participation in meetings, telephone communication) with the aim of maintaining contracts and achieving expected retention rates,
• Providing continuous support to clients in interpreting contractual terms, understanding their interests, and delivering high-quality service with prompt responses to inquiries and concerns of clients and/or their intermediaries,
• Managing the portfolio and achieving agreed targets,
• Knowledge, analysis, evaluation, and monitoring of the portfolio, as well as preparing pricing in the Group’s pricing tool within the assigned authorization levels, and intervening and coordinating with other departments and supervisors when a higher level of authorization is required,
• Managing contractual documentation in all prescribed Group tools and providing written and oral reports on clients and intermediaries,
• Developing cross-selling by encouraging clients to use value-added services,
• Cooperating with marketing teams and monitoring the results of client satisfaction surveys,
• Participating in various events such as conferences, fairs, meetings with professional associations, and developing, maintaining, and strengthening relationships with intermediaries in order to increase the number of potential clients.