Zunogroup
Account Manager
Leeds, West Yorkshire, United Kingdom · Work style not stated · Full-time
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About the role
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- EmployerZunogroup
- LocationLeeds, West Yorkshire, United Kingdom
- Work styleWork style not stated
- Employment typeFull-time
- Employer posted
Account Manager
Leeds Office - Full Time
Role Overview
At Zuno, we're building a network of skilled engineers who can access work and grow their businesses through our platform. We know that building strong, long-term relationships with our engineers is key to creating a successful and engaged network.
We're looking for a relationship-focused and proactive Account Manager to take ownership of a portfolio of engineers within a designated territory. You’ll act as their main point of contact at Zuno, building strong relationships, understanding their needs and ensuring they continue to get value from working with us.
This is a varied role that combines relationship management, customer retention and commercial awareness. You'll have ownership of your own territory and portfolio, giving you the opportunity to make a real impact on the experience and success of the engineers you manage.
Show full description
What You'll Be Doing
Acting as the main point of contact for your engineers and building strong, long-term relationships
Regularly engaging with engineers to understand how they're getting on and identify any challenges or opportunities
Ensuring engineers remain active, engaged and continue to access work through the Zuno platform
Identifying opportunities to strengthen and grow relationships across your portfolio
Promoting relevant Zuno products, services, rewards and opportunities where appropriate
Gathering feedback and insights from engineers and sharing these with the wider business to help improve our service
Monitoring the engagement and retention of your portfolio and taking proactive action where needed
Taking responsibility for delivering against agreed performance and retention targets
What We're Looking For
We're looking for someone who enjoys building relationships and taking ownership. You'll be confident communicating with a wide range of people and able to build trust with your customers over time.
You'll be proactive rather than reactive and will enjoy having responsibility for your own portfolio and finding ways to keep your customers engaged and successful.
Ideally, you'll have:
Previous experience in Account Management, Customer Success or Relationship Management
Excellent communication and relationship-building skills
A proactive and organised approach, with the ability to manage multiple relationships at once
Strong problem-solving skills and a solutions-focused mindset
Commercial awareness and the ability to identify opportunities to grow customer relationships
The confidence to have conversations over the phone and build relationships remotely
The ability to take ownership and work independently while collaborating with the wider team
About Zuno
Zuno is the UK’s biggest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient
We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.
Join Zuno and be part of the team shaping the future of home energy in the UK.
Zuno offers…
A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.
*After probationary period
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At a glance
- Employment typeFull-time
- Employer posted
- Added to ROLIVA
- Last checked