Account Partner Director (Retail)

Key Responsibilities:

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes
• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs
• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery
• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success
• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance
• Accurately forecast services pipeline and revenue within assigned territory

Required Qualifications:

• 10+ years of experience in professional services, consulting, or services sales, with significant experience in the retail industry
• Proven track record of managing and growing enterprise client relationships and exceeding revenue targets
• Strong understanding of Salesforce platform capabilities and how they apply to retail business processes (Commerce, Marketing, Service, Data/AI)
• Demonstrated ability to develop and present complex services proposals to executive audiences
• Excellent communication, negotiation, and presentation skills
• Experience working in a matrixed environment, collaborating across sales, delivery, and product teams

Preferred Qualifications:

• Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry-specific)
• Experience with agile delivery methodologies

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $182,715 - $244,465 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.



The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.