Accounts Receivable Collections Associate

• Manage assigned accounts receivable portfolios and proactively monitor aging reports to identify delinquent accounts and emerging collection risks.
• Analyze portfolio performance and develop effective collection strategies that improve cash flow and reduce outstanding balances.
• Investigate and resolve invoice disputes, payment delays, and account discrepancies by collaborating with customers and internal stakeholders.
• Negotiate payment arrangements, settlement strategies, and account resolutions while balancing business objectives and customer relationships.
• Recommend appropriate actions for escalated accounts, including payment plans, account adjustments, or third-party collection referrals.
• Maintain complete and accurate documentation of collection activities, communications, decisions, and account status updates.
• Reconcile customer accounts and resolve complex account discrepancies through detailed analysis and stakeholder collaboration.
• Prepare portfolio performance reports and identify trends, risks, and opportunities to improve collections effectiveness.
• Support forecasting and financial planning activities by providing accurate collections insights and performance metrics.
• Collaborate with Finance, Operations, Contracts, and Commercial teams to resolve account issues and improve collections outcomes.
• Contribute to process improvement initiatives by identifying workflow inefficiencies and recommending operational enhancements.
• Support the development and implementation of departmental policies, procedures, and best practices.
• Serve as a resource for internal stakeholders by providing guidance on collections processes, account management, and system functionality.
• Participate in cross-functional meetings and initiatives to address systemic issues impacting accounts receivable performance.
• Maintain compliance with company policies, financial controls, audit requirements, and applicable regulatory standards.

What We Look For

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• 2 to 4 years of experience in accounts receivable, collections, billing, credit management, or related financial operations.
• Experience managing customer portfolios and influencing successful collection outcomes.
• Demonstrated ability to resolve escalated account issues and develop practical, business-focused solutions.
• Strong analytical skills with the ability to interpret financial data, identify trends, and support decision-making.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Strong verbal and written communication skills, including experience negotiating with customers and internal stakeholders.
• Advanced proficiency with Microsoft Excel, including pivot tables, formulas, reporting, and data analysis.
• Experience working with ERP systems, financial systems, and accounts receivable platforms preferred.
• Strong problem-solving skills with the ability to exercise judgment and discretion when resolving account issues.
• Ability to build productive relationships and collaborate effectively across departments and functions.
• Adaptability and resilience in a dynamic, fast-paced work environment.
• Customer-focused mindset with a commitment to delivering high-quality service and business results.

At Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.