Administrator - Networks

Key Responsibilities

• Monitor, investigate, and respond to security events, alerts, and operational incidents, and support remediation efforts in alignment with established service level agreements.
• Support and troubleshoot network security services, including remote access VPN, site-to-site VPN tunnels, firewall policy changes, URL filtering or allowlisting requests, and access control workflows.
• Configure, maintain, and troubleshoot Cisco security technologies, including Cisco ISE, firewalls, IDS/IPS, VPN, and related tools used to secure enterprise connectivity and user or device access.
• Assist with reviewing infrastructure and application changes for security risk, help identify corrective actions, and help maintain secure configurations across on-premises and cloud platforms.
• Support certificate, secret, and identity-integrated security processes across enterprise platforms, including cross-functional controls.
• Create and maintain accurate technical documentation, incident records, implementation notes, and operational handoff details within but not limited to ServiceNow and related support processes.
• Collaborate with Tier 1 and Tier 3 security teams, infrastructure teams, directory services, cloud teams, and application teams to resolve issues and implement secure solutions.
• Participate in continuous improvement efforts to strengthen operational efficiency, standardization, and security posture across supported services.

Typical Technology Exposure

• Cisco ASA and Cisco Firepower Threat Defense (FTD) firewall administration and policy management
• Remote access VPN and site-to-site IPsec VPN configuration and troubleshooting
• Cisco Identity Services Engine (ISE)
• Cisco Umbrella / Secure Access
• Splunk or similar SIEM platforms
• Cisco Secure Cloud Analytics (XDR)
• Cloud network security in Azure
• Certificate and client secret lifecycle support
• ServiceNow-based incident, request, and escalation handling

Required Qualifications

• 3 to 4 years of hands-on experience in network security engineering, network security operations, or a closely related cybersecurity role
• At least 1 year of experience with cloud security, cloud networking, or cloud platform security concepts
• Strong understanding of TCP/IP, subnetting, routing, switching, and core network security principles
• Hands-on troubleshooting experience with IPsec VPN and remote access VPN technologies
• Good understanding of encryption concepts, certificate lifecycle management, authentication flows, and secure access principles
• Experience working with Cisco security technologies such as ISE, firewalls, IDS/IPS, and VPN
• Familiarity with cloud-integrated security operations and hybrid enterprise environments
• Ability to troubleshoot security issues with guidance as needed and coordinate resolution across multiple teams

Preferred Qualifications

• Experience with network or security automation
• Experience working in an enterprise operational environment with formal incident, request, and change processes
• Familiarity with Microsoft cloud security integrations and identity-dependent security services
• Experience with vulnerability remediation coordination and operational risk reduction activities

Core Competencies

• Strong written and verbal communication skills
• Ability to manage tasks independently and escalate appropriately
• Ability to work effectively across multiple technical teams in a fast-paced support environment
• Strong attention to detail in incident and request handling
• Ability to handle confidential and sensitive information with discretion and professionalism

Education and Certifications

• Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, or a related field, or equivalent practical experience
• Cisco security or networking certifications such as CCNA, CCNP Security, or equivalent are preferred

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.