PwC
AES Director– CSX Salesforce Technology - AC
India · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerPwC
- LocationIndia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Director
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an AES Director – CSX Salesforce Technology, you will lead the charge in delivering managed services that streamline operations, reduce costs, and enhance efficiency for our clients. Within our Commercial & Service Excellence practice, you will leverage your skills in project management, technology, and process optimization to execute outsourced processes, including client interaction, data processing, and quality control implementation.
Show full description
As a Director, you will set the strategic direction and lead business development efforts. You will make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success.
In this role at PwC Acceleration Center India, you will cultivate potential in others and actively collaborate across the PwC Network, leveraging our collective strength to maximize client satisfaction and scale efficiencies.
Responsibilities
- Leading the execution of outsourced processes, including client and customer interaction, data review, and quality control implementation
- Managing escalations and queries to maintain client satisfaction and streamline operations
- Driving business growth by identifying market gaps and converting opportunities into success for the firm
- Promoting technological advances and creating environments where people and technology thrive together
- Developing new ideas, solutions, and structures to drive thought leadership and innovation
- Balancing long-term and short-term strategic thinking to make impactful decisions
- Cultivating potential in others through mentorship and leadership development
- Overseeing multiple projects while maintaining executive-level client relations
- Implementing and monitoring quality controls to enhance service delivery excellence
- Collaborating across the PwC Network to leverage collective strengths and maximize client satisfaction
What You Must Have
- At least a Bachelor's degree
- At least 16 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Leading business process outsourcing initiatives
- Managing claims performance and compliance auditing
- Driving innovation and creativity in managed services
- Excelling in customer data management and quality assurance
- Promoting strategic questioning and systemic thinking
- Cultivating a strategic mindset and embracing change
- Demonstrating expertise in service management and delivery excellence
Travel Requirements
Not Specified
Job Posting End Date
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.