Agent/Lead Agent - Distribution Warehouse

Working Place: Expeditors Warehouse: No.9, DT 743 Street, Dong Hoa Ward (Binh Duong), Ho Chi Minh City.

Position Reports To: Supervisor/Assistant Manager - Distribution Warehouse

Key Responsibilities:

• Daily process and input of all customer orders and distribution accounts.
• Check and compare documents. Issue Inbound Receiving Manifests and Delivery Orders to Service providers.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving order allocation, shipping and inventory management.
• Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order, as necessary.
• Trace orders as required and notifies customers of any activity concerning their order.
• Constantly liaise service providers to get updates relating product handling, delivery and distribution in assigned time frame.
• Receive and process all relevant reports from service providers.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Support other product teams in operations tasks when required.