Expeditors

Agent - Ocean Export

Qingdao, CHINA, Shandong, China · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerExpeditors
LocationQingdao, CHINA, Shandong, 266061, China
Work styleOn-site
Employment typeFull-time
Employer posted14 days ago

Ensure smooth and timely freight process flow.

Prepare various documents for international transportation.

Ensure accurate and timely client and vendors billing and data entry into our operating system.

Interact with our customers in arranging their international export shipments, meeting customer service standards.

Understand department process flow, constantly looking for areas to improve efficiency.

Ensure all customers standard operating procedures are followed as per Customer SOP.

Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas:

Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry

Build and maintaining strong relationships with customers.

Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

Show full description

Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

Monitor invoicing and BNP report where needed.

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)

Be continuously open and positive to implementing new system changes and enhancements with the team.

College graduate or above.
Global logistics industry knowledge
Relevant training background; or equivalent combination of education and experience
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Fluent in listening, speaking, reading, and writing in Chinese.

Note: This position will be closed by October 19, 2026.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.