Avoca

Agent Product Manager

New York, New York, United States · On-site · FullTime

USD 170,000–270,000/yearPosted over 6 months ago: check it’s still open

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About the role

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EmployerAvoca
LocationNew York, New York, United States
Work styleOn-site
Employment typeFullTime
Employer posted7 months ago
Salary (as stated by the employer)USD 170,000 – 270,000 per year

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

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About the Role

We're looking for an Agent Product Manager to own one of our core product lines and drive it from discovery through deployment.

This is not a generalist PM role. You'll go deep on a specific product area, working directly with engineering, design partners, and customers to understand what needs to be built, why, and how to ship it in a way that scales. You'll be the connective tissue between customer reality and engineering execution, synthesizing feedback from CSMs, TAMs, and customers into clear, actionable product requirements.

The best fit here is someone who obsesses over product longevity, not just individual customer happiness, and who can build rapidly, think in systems, and translate ambiguity into clear direction.

What You’ll Do

Product Line Strategy

Own one or more product lines end-to-end, from discovery through delivery and iteration

Define product roadmaps grounded in real deployment data and customer feedback, not feature requests

Prioritize ruthlessly between customer-specific asks and platform-wide improvements

Establish clear boundaries on what the product can and cannot do, and ensure sales and CS teams understand them

Cross-Functional Alignment

Bridge the gap between sales promises and engineering reality, guide sales on which features to pitch, which customer profiles to target, and what realistic timelines look like

Work with engineering to shift from one-off custom builds to iterative, productized solutions

Collaborate with support to build self-service tooling that eliminates manual configuration bottlenecks

Own the feedback loop: ensure customer insights reach engineering as structured product requirements, not ad hoc requests

What You'll Bring

3 to 6 years of product management experience, ideally in B2B SaaS or AI-enabled products

Strong ability to synthesize qualitative customer feedback into structured, engineering-ready requirements

Experience working directly with customers or design partners in a product capacity

Comfort navigating ambiguity and competing priorities across product, engineering, and go-to-market teams

Familiarity with AI, LLMs, or conversational AI systems, or a strong ability to ramp quickly

Outcome-driven: you measure success in shipped impact, not process followed

Low ego, high energy, resilient in a fast-paced environment

Bonus: experience with enterprise deployments, multi-location operators, or platform infrastructure

Eagerness to work in person with us in NYC full time

Benefits

Comprehensive medical, dental, and vision insurance

Company-sponsored 401(k) through Vestwell

Flexible PTO plus U.S. federal holidays

Daily in-office lunch through Parkday

Monthly wellness stipend

Dinner covered when working late

Commuter benefits

Standing desks and workspace accommodations available on request

All core tools and software provided

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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