PwC
Agentic Diagnostics & Insights-Senior Associate-Bangalore
India · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerPwC
- LocationIndia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Industry/Sector
Not Applicable
Specialism
Customer
Management Level
Senior Associate
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an Agentic Diagnostics & Insights Senior Associate, you will play a pivotal role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Within our Technology Consulting practice, you will leverage advanced analytics and statistical techniques to extract insights from large datasets, focusing on exploratory and descriptive analysis, statistical modeling, and creating data visualizations to solve complex business problems and inform strategic decisions.
Show full description
As a Senior Associate, you will develop meaningful stakeholder connections and guide and mentor others, using your skills to navigate complexity and anticipate the needs of your teams. You will be responsible for analyzing complex problems, maintaining professional and technical standards, and growing your personal brand. Embracing increased ambiguity, you will use these moments as opportunities to grow and develop a deeper understanding of the business context.
In this role at PwC Acceleration Center India, you will be part of a dynamic team that focuses on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. Your contributions will be integral to driving data-driven decision-making and supporting the firm's overall business strategies.
Responsibilities
Data & analytics — CDA core: SQL (strong: complex joins / CTEs / window functions, query optimization) + Python (pandas) + Power BI (DAX)
- Agentic AI (hands-on build): LLM-based agents + RAG grounding + tool-calling + multi-agent orchestration
- Conversational AI: NLU + containment / deflection / disconnect / authentication-funnel metrics
- Contact Center domain: Contact Center Transformation + KPIs (AHT / FCR / NPS) + Workforce Management
- Platforms: Salesforce Service Cloud + Genesys / NICE / Amazon Connect + IVR / CTI
- Engagement leadership: End-to-end project delivery + client / stakeholder management + structured problem solving
What You Must Have
- At least MBA degree
- At least 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Preference for at least one of the following fields of study: Artificial Intelligence and Robotics, Business Analytics, Computer and Information Science, Computer Engineering, Computer Programming, Data Processing/Analytics/Science, Engineering, Information Technology, Machine Learning, Management Information Systems, Mathematics, Statistics, Systems Engineering
- Demonstrating proficiency in data science algorithms and workflows
- Utilizing advanced machine learning techniques for predictive modeling
- Excelling in complex data analysis and data-driven decision making
- Leveraging programming languages such as C++, R, and MATLAB
- Applying knowledge of neural networks and deep learning frameworks
- Engaging in data engineering and data pipeline management
Travel Requirements
Not Specified
Job Posting End Date
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At a glance
- Employment typeFull time
- SenioritySenior
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.
SQL Python Power BI Salesforce Machine learning Stakeholder management LLM