PwC

AI & CCaaS - Senior Manager

Mexico · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerPwC
LocationMexico
Work styleWork style not stated
Employment typeFull time
Employer posted25 Sep 2026

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Senior Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AI Developer - Senior Manager, you will play a pivotal role in consulting services for a variety of business applications, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach others, coming together to solve complex problems. With increased autonomy, you will apply sound judgment, recognizing when to take action and when to escalate.

Show full description

In this role at PwC Acceleration Center Mexico, you will lead large projects and innovate processes, focusing on achieving results and maintaining operational excellence. You will interact with clients at a strategic level and drive overall project success. Within our Commercial & Service Excellence practice, you will craft and convey clear, impactful messages that tell a holistic story. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our firm.

Responsibilities

- Leading the implementation and integration of business applications to optimize client operational efficiency
- Analyzing client needs and developing tailored software solutions to meet strategic objectives
- Providing training and support to clients for seamless utilization of business applications
- Managing complex projects and guiding teams through ambiguous and challenging situations
- Applying systems thinking to identify underlying problems and opportunities for improvement
- Crafting and conveying clear, impactful messages that tell a holistic story to clients and stakeholders
- Validating outcomes with clients, sharing alternative perspectives, and acting on feedback
- Initiating open and honest coaching conversations to develop high-performing, diverse teams
- Directing the team in strategic planning and execution of technology-driven initiatives
- Promoting the use of innovative technologies and leading practices across consulting projects

What You Must Have

- At least a Bachelor's degree
- At least 7 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for a Master's or Masters of Business Administration degree
- Demonstrating advanced skills in business data analytics and transformation
- Excelling in strategic planning and project management for client support
- Leveraging influence to drive business application consulting success
- Innovating processes through technology integration and implementation
- Applying systems thinking to solve complex problems effectively
- Leading diverse teams with a focus on inclusion and performance management

Travel Requirements

Up to 20%

Job Posting End Date

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