AI Engineer III

Description
At F5, we bring digital capabilities to life to empower and protect applications everywhere. Within the CX Services organization, we provide comprehensive QA as a Service, QA Automation as a Service, BA & Reporting as a Service, and Platform & Deployment Services across Salesforce, Copado, and enterprise integration platforms. We continuously explore modern technology trends to eliminate engineering toil and elevate delivery quality. In this role, you will work across our core service pillars to introduce AI-first automation, intelligent analytics, and automated security remediation. You will partner with team leaders and cross-functional engineers to translate complex operational use cases into working AI prototypes and production pipelines. We foster a collaborative, innovation-driven work environment while granting autonomy to build creative solutions for challenging problems.

Responsibilities

• Design and implement Generative AI solutions that automatically convert functional requirements and user stories into structured test scenarios and acceptance criteria.

• Develop NLP and sentiment analysis pipelines for ServiceNow and customer interaction platforms to extract actionable experience insights.

• Build predictive machine learning models to analyse historical defect logs and forecast high-risk failure areas across application modules.

• Create intelligent deduplication algorithms to identify, consolidate, and optimize duplicate test cases across test repositories.

• Prototype and implement AI-assisted self-healing mechanisms to dynamically detect and fix broken test automation scripts during UI and API updates.

• Automate Azure DevOps (ADO) operational workflows, including backlog classification, smart work-item routing, and process triage.

• Build anomaly detection and log analysis solutions for Dell Boomi integrations and enterprise platform release pipelines.

• Apply AI/ML techniques to security telemetry to accelerate vulnerability discovery, prioritization, and automated remediation recommendations.

• Partner with the reporting team to integrate automated summarization and predictive insights into executive Tableau dashboards.

• Develop, test, and expose lightweight AI microservices and REST APIs to seamlessly integrate models into existing enterprise pipelines.

• Focus on operational efficiency, data security governance, and engineering excellence across all delivered AI solutions.

Minimum Qualifications

• 2–4 years of hands-on experience applying AI/ML, NLP, and Generative AI techniques to real-world technical or business problems (including relevant internships, capstones, or production projects).

• Overall IT hands-on experience of 7 years and above is considered.

• Strong programming proficiency in Python and familiarity with data manipulation and ML libraries (e.g., Pandas, NumPy, Scikit-learn).

• Hands-on experience with Generative AI and Large Language Models (LLMs) using commercial or open-source model APIs (e.g., GPT, Gemini, Llama, Mistral).

• Experience implementing Retrieval-Augmented Generation (RAG) workflows, prompt engineering, and utilizing vector databases (e.g., ChromaDB, FAISS, Pinecone, or Milvus).

• Solid understanding of core NLP techniques, including embeddings, semantic similarity search, text classification, and entity extraction.

• Hands-on experience with test automation frameworks (Selenium, Playwright, or Cypress), with demonstrated ability to apply AI/ML to test automation — e.g., self-healing test scripts, AI-generated test scenarios, or intelligent test-case deduplication.

• Knowledge of API development and microservices integration using frameworks such as FastAPI, Flask, or Node.js.

• Foundational understanding of Software Development Life Cycles (SDLC), unit testing, debugging, and Git-based source code management.

• Strong analytical problem-solving mindset and a disciplined approach to experimentation and prompt evaluation.

Preferred Qualifications

• Bachelor's or master's degree in computer science, Data Science, Artificial Intelligence, or a related technical discipline.

• Working knowledge or exposure to enterprise platforms such as Salesforce, ServiceNow, Azure DevOps (ADO), Dell Boomi, or Tableau.

• Exposure to Copado or other Salesforce-native test automation and release tooling.

• Exposure to application security analysis, vulnerability management tools

• Understanding of MLOps fundamentals, including model monitoring, API latency optimization, and hallucination guardrails.

• Ability to translate ambiguous operational workflows into clear, automated AI-driven solutions.

At F5, our culture is rooted in helping each other thrive. We value diverse perspectives, continuous learning, and human-first innovation. By welcoming a wide range of backgrounds and ideas, we create an environment where you can build an impactful, long-term career.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or@myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.