Air Export Agent

Support the supervisor in the following areas:

• Daily review Stat 1 and operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.
• Monitor intercompany accounting discrepancies via AJAX report.

Sales / Retention:

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Participate to the transition of new business/ updates to existing business.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

• Identify with manager / supervisor, develop, and mentor your No. 2.
• Support the supervisor where needed:
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee.
• Follow-up new hires training as per the company requirement standards.
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your team.

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• 2 years of industry specific qualification (country specific).
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Fluent in English.

Reporting Structure: Air Export Supervisor

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus