Expeditors

Air Export Agent - (Night Operations)

Brisbane, CA, United States · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerExpeditors
LocationBrisbane, CA, 94005, United States
Work styleOn-site
Employment typeFull-time
Employer posted6 days ago

Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture.

Key Responsibilities:

Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies

Show full description

Expectations:

Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions

***MUST BE LOCAL***

Shifts:

Monday to Friday 21:00 to 06:00

Required Qualifications

Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
Typing - 30 wpm and 10-key by touch
Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
DG Certification Required
Easily adapt to change and function efficiently in a high stress environment
Compliance certifications required to perform required duties obtained and maintained
An intimate understanding of Export Compliance
General Airline/Logistics Knowledge

Technical Skills

Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and M365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, LLMs, and prompt engineering.
Ability to troubleshoot technical issues independently.

Business Skills

Strong analytical and problem-solving abilities.
Ability to understand complex operational processes.
Experience translating business requirements into technical solutions.
Excellent communication and stakeholder management skills.

Preferred Qualifications

Experience developing automations, applications, or digital solutions.
Experience leading cross-functional projects.
Experience working in operations, logistics, finance, or enterprise shared services environments.

Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Expected Hourly Range: $22.00 – $30.00

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.

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