Air Export Supervisor

Timely communication with customers upon receipt of inquiry

Accurate and timely processing of shipments, AWB’s, invoices, and government required documents

Update and maintain TSA regulations for Branch

Obtain and maintain customer records including Consent to Screen form, shippers instruction and other forms and documents to be kept in the file

Ensure screening of cargo as per government and Company policy

Identify and recommend process improvement opportunities

Maintain Carrier Contract Rates in cooperation with Air Product Management team

Accurately maintain Customer rates

Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Conduct performance evaluation for direct reports
• Recommend hiring, firing and promotion
• Identify and resolve personnel issues
• Ongoing coaching and mentoring of staff to develop skills to the highest level

QUALIFICATIONS:

Excellent organizational skills

• Strong attention to detail
• Excellent written and verbal skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Ability to identify and solve problems
• Must be able to complete all assignments in a proficient and effective manner
• Customer service oriented and flexible attitude
• Team player

EDUCATION AND EXPERIENCE:

High school diploma or GED

• 2-5 years of progressive experience in Air Export functions
• Ability to read and understand carrier tariffs
• Knowledge of rating and routing of cargo
• Understanding of applicable IATA Regulations
• Strong knowledge of world geography
• Good basic math skills and understanding

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 10%) required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.