Air / Ocean Export Agent

Support the supervisor in the following areas:

• Daily review of workflow, operational reports, and shipment queues to ensure timely updates and resolution of pending items.
• Build and maintain strong relationships with vendors (airlines, ocean carriers, trucking companies, and other service providers) and customers.
• Support department initiatives focused on operational excellence, customer satisfaction, and process improvement.
• Communicate recurring operational issues and process improvement opportunities to department leadership.

Finances:

• Proactively support the maintenance and monitoring of account payments within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Ensure accurate and timely billing of vendors and assist with resolving accounting issues.
• Monitor accounts payable to vendors (airlines, ocean carriers, truckers, and other service providers) utilizing available reports.
• Assist in identifying and resolving intercompany accounting discrepancies.
• Review shipment costs and charges for accuracy prior to file closure.

Sales / Retention:

• Assist the Manager and Supervisor in responding timely to requests for information and market-competitive pricing matching the scope of services required by the customer.
• Participate in the transition of new business and updates to existing business.
• Assist in customer retention efforts and customer reviews, ensuring relevant information is documented in CRS.
• Maintain awareness of market conditions, carrier service offerings, and routing options to support customer requirements.
• Promote a positive customer experience through proactive, professional, and solution-oriented service.

People:

• Support the Supervisor and department as needed.
• Be a team player and support colleagues and internal customers with timely information and assistance.
• Build and maintain positive working relationships with customers, vendors, overseas offices, and internal departments.
• Actively participate in training and professional development opportunities.
• Demonstrate accountability, professionalism, and a customer-centric mindset in all daily activities.
• Contribute to a positive, collaborative, and inclusive team environment.

Systems:

• Promote productivity tools (e.g., eDOC, eDOC TreeView, export databases, process management tools, and reporting applications).
• Be open to implementing new system changes and enhancements.
• Be involved in suggesting system and process improvements.
• Maintain accurate and complete shipment records within company systems.
• Support technology initiatives that improve operational efficiency and customer visibility.

Culture:

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Demonstrate a commitment to teamwork, operational excellence, continuous improvement, and customer service.
• Foster a safe, respectful, and professional work environment.
• Act as a positive representative of Expeditors both internally and externally.

• 1-2 years of industry specific qualification (country specific).
• Good market and product knowledge.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Hazardous Materials certification (preferred).
• Fluent in English.

Reporting Structure: Air Export Supervisor

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus