Air/Ocean Import Supervisor

Key Responsibilities:

Operational Excellence:

• Understand and promote District Excellence.
• Understand and promote all compliance requirements.
• Product OPA Audit Result – Perform consistently at the highest level.
• Ensure the proper understanding and use of all available resources for operations (Edoc, monitors, work boards, DFIT, ETM, ATS, CRM, OPS, SOP’s, etc.)
• Ensure the proper understanding and use of tools and analytics, including but not limited to:

• Air Import Lateral
• Perfect Milestones

• Ensure proper understanding and usage of SPM reporting tools and resources and comply with the established processes.
• Monitor and continuously improve service execution according to operational milestones.
• Monitors department process flow while constantly looking for areas to improve efficiency, reduce dwell times and increase customer service.
• Monitor operational and compliance reports, understand trends discrepancies, analyze root causes and implement solutions to eliminate reoccurring errors.
• Collaboration with department Manager, manage capacity and increase productivity.
• Contribute to the implementation and optimization of systems and tools with the goal to increase SPP.
• Make certain that specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.
• Make certain that files are logged correctly and timely with proper codes, trace types and events.
• Ensure that all correspondence is handled timely and professionally. No e-mails should go unanswered over 24 hrs. Urgencies typically require <1 hour response. Monitor and set priorities with the team.
• Maintain highest levels of compliance and all applicable regulations by being the subject matter expert and staying updated with changes; educating staff.
• Work with Compliance team to understand trend discrepancy root causes and implement necessary corrective actions.

Financial Excellence:

• Assist department leadership with meeting financial growth and cost savings goals.
• Ensure compliance of all financial related policies, including our credit policy.
• Reviews AR, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses, support work through resolution, as necessary.
• Ensure timely billing packages are timely sent (IVM).
• Review all billed not paid and paid not billed items for proper handling and closing.
• Monitor capacity to avoid and control overtime.

Business Development:

• Maintain and develop relationships with existing customers in collaboration.
• Work with T&I and account management to make certain that customer requirements are properly documented (SOPs), understands and implemented for proper processing and invoicing.
• Assists department leadership with growing the product's business through customer retention.
• Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.

Security, Health and Safety:

• Immediately inform the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

To be the most effective in this position we are looking for the following skills and experience:

• Education: Bachelor's degree in foreign trade, preferred or equivalent convention of education and experience.
• 4+ years of industry specific experience.
• 2+ years of experience leading a team.
• Hands-on knowledge of Air shipment operations.
• Global logistics industry knowledge.
• IATA Certification, (preferred).
• Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
• Strong interpersonal and communication skills, ability to communicate at all levels including presentations.
• Operational excellence and Customer Satisfaction oriented.
• Efficiency and continues improvement focus.
• Ability to relate and influence clients, service providers and employees at all levels.
• Self-driven personality.
• Problem solving and analytical skills.
• Time management skills.
• Project management skills.
• Ability to complete work within standard procedures, guidelines and office policies.
• Strong computer skills, including knowledge of all Microsoft Office applications.
• English and Spanish proficiency.

All your information will be kept confidential according to EEO guidelines.