Airfreight Branch Manager

About the Job

As Branch Manager, you are responsible for the day-to-day management of the branch, including operations, customer service, administration, warehouse activities, people management, sales, and business development;

You ensure that inbound, outbound, distribution, customer service, staffing, administration, and sales activities are managed in line with Hellmann’s objectives, policies, and quality standards;

You act as the third escalation point in case of incidents and ensure that issues are handled professionally, efficiently, and with a strong focus on customer satisfaction;

You ensure that operational KPIs are correctly monitored, followed up, and used to drive performance improvement.

You grow the business by supporting customer retention and acquisition, identifying commercial opportunities, and contributing to sales planning;

You oversee the financial performance of the branch, including P&L responsibility, budget control, forecasting, monthly closing, cost control, and financial management of results;

You safeguard adherence to QHSE, RIE&E, and RA governance and control, and identify bottlenecks in processes while submitting improvement proposals to AF Director.

About You

You have at least 7 years of experience in logistics, preferably in a similar leadership role within international forwarding;

You have a strong understanding of operational branch management, including customer service, warehouse operations, administration, staffing, and sales planning;

You are a people-focused leader with solid experience in recruitment, coaching, development, motivation, and day-to-day employee management;

You are comfortable steering on numbers and have experience with budgets, forecasts, financial reporting, cost control, and P&L responsibility;

You are results driven, customer focused, service minded, and able to meet sales targets and operational goals;

Due to the nature of this role and the airport/security environment, candidates must be eligible to obtain and maintain a valid Certificate of No Objection (Verklaring van Geen Bezwaar – VGB)

About our Benefits

An exciting leadership role within an international family-owned logistics company where entrepreneurship, collaboration, and long-term relationships are at the core;

The opportunity to make a direct impact on the operational, commercial, and financial performance of your branch;

A responsible position with broad scope across operations, people leadership, customer care, sales, finance, and continuous improvement;

A safe, multicultural, and inclusive working environment where your ideas and initiatives are valued;

A competitive salary package tailored to your experience and aligned with the responsibilities of the role.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!