PwC
Amazon Connect Tech Analyst - Manager
Mexico · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerPwC
- LocationMexico
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Industry/Sector
Not Applicable
Specialism
Data, Analytics & AI
Management Level
Manager
Job Description & Summary
The Opportunity
Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an Amazon Connect Tech Analyst - Manager, you will play a pivotal role in consulting services for a variety of business applications, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, enhancing your leadership style to motivate, develop, and inspire others to deliver quality. You will leverage team strengths and manage performance to deliver on client expectations, embracing technology and innovation to enhance delivery.
Show full description
In this role at PwC Acceleration Center Mexico, you will provide consulting services for a wide range of business applications within our Commercial & Service Excellence practice. You will leverage a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support. This position offers the opportunity to develop skills outside your comfort zone and encourage others to do the same, while articulating our purpose and values in a meaningful way.
Responsibilities
- Leading the implementation and integration of business applications to optimize client operational efficiency
- Analyzing client needs and providing tailored software solutions to meet strategic objectives
- Guiding teams in the deployment and support of business applications, confirming seamless integration
- Utilizing analytical reasoning and business data analytics to drive informed decision-making
- Managing project delivery and resource allocation to maintain project timelines and quality
- Developing documentation and training materials to support client understanding and application use
- Facilitating strategic planning sessions to align technology solutions with business goals
- Overseeing technology innovation and integration efforts to enhance client service excellence
- Building and maintaining client relationships to identify opportunities for business transformation
- Coaching and mentoring team members to foster professional growth and development
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree
- Demonstrating proficiency in business data analytics and technology integration
- Excelling in strategic planning and project management
- Utilizing experience in business transformation and technology implementation
- Leading teams in contact center technology and service excellence
- Managing complex technical projects with a focus on client support
- Embracing change and innovation in data, analytics, and AI
Travel Requirements
Up to 20%
Job Posting End Date
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked