Analyst, Client Onboarding Specialist

• You will be instrumental in facilitating smooth onboarding processes for, coordinating internal resources and resolving issues efficiently to ensure a first-class customer experience.
• The organisation offers a highly professional and supportive culture focused on building long-term relationships, giving back to communities, and fostering shared sustainable growth.
• This role provides opportunities for you to become a subject matter expert in client onboarding within Oceania, with continuous process improvement encouraged to support business expansion.

What you’ll be doing:

As a Client Onboarding Specialist you will facilitate every stage of the onboarding journey from initial engagement through document preparation to final account setup ensuring compliance with regulatory standards while maintaining efficient turnaround times. Success in this role hinges on your ability to manage multiple stakeholders collaboratively while continuously improving processes to support business growth.

• Facilitate the end-to-end onboarding of Corporate and Financial Institution clients by engaging with clients, coordinating internal resources, resolving any issues promptly, and orchestrating the entire onboarding journey.
• Communicate onboarding requirements clearly to clients alongside KYC teams, ensuring expectations are understood and met throughout the process.
• Promote collaboration by fostering strong connections between clients, Relationship Managers, and KYC teams, creating a sense of belonging within the organisation.
• Ensure compliance with all legal and regulatory requirements during the onboarding process, including conducting necessary checks such as FACTA, CRS, and OTC regulations.
• Assist clients with document preparation including agreements, account setup, and other essential documentation; independently review onboarding documents for accuracy.
• Maintain fast turnaround times in completing onboarding requirements with minimal rework or refer backs among internal stakeholders; focus on achieving 'first time right' outcomes with minimal touch points.
• Receive Deal Handover Forms from Relationship Managers or product teams containing client requirements, fees, pricing, and contacts; set up internal calls if complex implementation requires clarification.
• Draft onboarding document requirements with high-level plans, timelines, documentation lists, and next steps; establish communication protocols regarding contacts, frequency, and methods of recurring meetings.
• Gather and share all necessary documentation (KYC requirements, Board Resolutions, Account Opening forms, product-related documents) with clients; coordinate additional KYC needs as required between client and KYC team.
• Collect signed documentation from clients and coordinate internal registration and setup with various middle- and back-office teams; ensure documents, pricing, and fees are accurately captured in systems before go-live.

What we are looking for:

You bring comprehensive familiarity with KYC requirements specific to these sectors along with hands-on customer-facing expertise that enables you to build trustful relationships.

• Minimun 3 years’ proven experience in client onboarding within the banking sector specifically dealing with Corporate and Financial Institution clients.
• An undergraduate degree in Business, Commerce or Law from a leading university demonstrating academic excellence relevant to financial services.
• Comprehensive knowledge of KYC requirements related to Corporate and FI client onboarding processes.
• External customer-facing experience is essential for effective communication and relationship-building.
• Exceptional written and verbal communication skills enabling you to convey information clearly across diverse audiences.
• Ability to work collaboratively across departments fostering co-operation among colleagues from different functions.
• Meticulous attention to detail combined with strong organisational skills ensures accurate documentation handling throughout the onboarding process.
• Excellent interpersonal skills coupled with presentation abilities allow you to engage confidently with both internal stakeholders and external clients.
• A commitment to being a dependable team player who values communal success over individual achievement.
• Enthusiasm for continuous improvement as well as initiative-taking qualities that drive positive change within the team environment.

Our culture:

MUFG fosters a highly professional, supportive work environment that enables our employees to help maximize our customers' prosperity. We focus on building long-term customer relationships and giving back to our communities in order to develop shared and sustainable growth.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.