Analyst, Collections - Thai Speaker

Your Role

Manage end-to-end collection activities for the assigned Thailand customer portfolio, including proactive customer follow-up, monitoring of overdue receivables, payment commitments and disputes. Work closely with customers and internal stakeholders to ensure timely collection, minimize overdue AR and support cash flow and working capital targets. Thai language proficiency is required to effectively communicate with local customers and stakeholders.

Responsibilities

• Manage the end-to-end collection activities for the assigned Thailand customer portfolio to ensure timely collection of outstanding receivables.
• Perform proactive collection follow-up with customers through email and telephone and ensure appropriate actions are taken on overdue accounts.
• Monitor AR aging, overdue balances and payment commitments, with timely escalation of high-risk or significantly overdue accounts.
• Follow up on customer disputes, deductions, short payments and other issues impacting payment, working closely with Commercial, Customer Service, Finance and other relevant stakeholders.
• Ensure customer payments and remittance information are followed up and coordinate with the Cash Application team where required.
• Maintain accurate and timely collection notes, customer payment commitments and follow-up actions in SAP.
• Perform account reconciliation and investigate outstanding or unidentified items where required.
• Support month-end collection activities, reporting, overdue analysis and collection forecasting.
• Identify potential collection risks and escalate issues that may impact overdue, cash flow or working capital performance.
• Build and maintain effective working relationships with customers and internal stakeholders.
• Ensure collection activities are performed in accordance with company policies, internal controls and agreed procedures.
• Support continuous improvement initiatives to improve collection effectiveness, reduce overdue AR and strengthen working capital performance.
• Ability to communicate effectively in Thai and English, both written and spoken, as the role requires regular communication with Thailand customers and local stakeholders.
• Good analytical, problem-solving and communication skills with strong attention to detail.
• Experience in Accounts Receivable, Collections, Credit Control or Order-to-Cash (O2C) operations is preferred.
• Experience working with SAP or similar ERP systems would be an advantage.
• Able to work independently, prioritize a high-volume portfolio and meet collection deadlines and KPIs
• Collect receivables physically, by virtually, by phone, e-mail, fax; * Navigate through assigned locality when visiting customers to assure a timely completion of tasks. * Act as a polite and compliant representative of the organisation to maintain positive client transactions. * Carry out collection process by complying with standards and guidelines.