Analyst, Measurement Success, AUS (Bilingual Japanese/English Required)

The position plays a critical role within the organization and is accountable for successful project execution, client communication, and timely delivery of insights and recommendations across bilingual client engagements.

Candidates should be prepared to complete portions of the interview process in both English and Japanese.

Responsibilities

Support English- and Japanese-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products

Lead professional written and verbal communication with clients in both English and Japanese, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings

Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders

Develop and maintain an up-to-date understanding of product changes and methodology improvements

Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software

Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management

Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally

Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce

Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner

Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations

Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

Professional fluency in both English and Japanese is required

Ability to confidently conduct business, lead client conversations, and communicate complex information professionally in both languages

BA/BS degree

Minimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions

Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner

Comfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc)

Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP

Advanced problem solving and critical thinking

Strong work ethic with self-motivated mindset and drive to achieve goals

Detail oriented, self-starter who is eager to learn new skills and concepts

An innate sense of accountability

Flexibility in the ever-changing market research technology landscape

Willing to occasionally travel for team events and client meetings

Positive attitude with team-player mentality

Preferred Qualifications

Knowledge of the digital media ecosystem and how digital media campaigns are designed and executed

Experience in advertising operations, advertising technology and market research technology industries

Survey design and programming experience in Qualtrics, Survey Monkey, Alchemer, etc.

Microsoft Excel certification

Market Research coursework

Working knowledge of statistical concepts and methodology

Experience supporting clients or stakeholders in Japan or across Japanese-speaking markets.

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.